Terms Menu

Terms of use

  1. Introduction

    1. The company

      The website www.ip.gr, is the website of IPGLOBAL PC with the distinctive title of IP.GR, VAT 801014305 , REG. NO. 146978306000, which will be referred to in the following as "the company", which is located in Thessaloniki, I. Dragoumi and Vamvaka 1 str., P.O. 54631 and provides Internet Services (domain name registration and web hosting).

      For convenience, in the following the visitor / user of IP.GR's website will be referred to as "the client", even if the user has not or has no intention to purchase any service provided by IP.GR.

      Please read the following terms and conditions for our services before you use our website and/or our services. Access as well as the use of IP.GR and the company's services imply full and unconditional acceptance of the terms and conditions of use of the services set forth by the company. If the visitor to the IP.GR website does not agree with the terms of this section, he must not browse the content of the site pages and not use the services provided by the company.

      Subscribers of IP.GR services should have reached 18 years of age.

    2. Service and website terminology

      • The web hosting service is called and will generally be referred as hosting, web hosting, semi-dedicated hosting, reseller hosting or internet hosting.
      • The specially configured computers used by the company for its services will also be referred as servers or web servers.
      • The hosting management environment will also be referred as Control Panel or cPanel.
      • The website will also be referred as web page or site.
      • Web applications will also be referred as simple applications.
      • The email account and e-mail will also be referred as email address or simply email.
      • The hard drive on a server will also be referred as a disk or disk space.
      • The domain name on the internet will also be referred as domain.
      • A web address will also be referred as website address, URL or simply address.
      • Shared Web Hosting (web hosting on the same server with other users) will also be referred as shared hosting or web hosting.
      • Creating and saving data to a server will be referred to as backup or back up. Restoring / retrieving data from a backup will also be referred to as a backup restore.
    3. Copyrights

      The copyrights of the content and services in the IP.GR's website that are or will be introduced at this website, belong only to IP.GR and are protected by Greek, European and international copyright laws.

      The names, images, logos, brands and trademarks used for the operation of this website are related to the content and services provided, are protected by the provisions concerning industrial and intellectual property rights and are the exclusive IP.GR and any third party beneficiaries property.

      Except the simple and direct reading for information, each visitor of IP.GR's website is not allowed to copy, distribute, reproduce, commercialize, transmit, transfer, use and republish the content of the website, in every manner and for any reason, without written permission by IP.GR. The entire content of this website has been filed in both print and digital format to a notary in Thessaloniki and any of the actions specified above can be legally prosecuted.

    4. IP.GR's Duties and Responsibilities

      1. Communication

        The company's communication to the client is primarily electronic, via emails and through announcements that the company places on its website (www.ip.gr), on its blog (blog.ip.gr) as well as in the following social media (social media):

        The client's communication with the company is accepted when made exclusively by email using the email address that was declared when the client was registered on the company's website. Sending messages to social media as well as commenting on company posts on them and/or on the company's blog are not considered by the company as client requests and does not undertake to respond to them or to carry out some other kind of care.

        Communicating in other ways such as telephone, sms, fax, etc. is also likely to occur to the extent that it serves the purposes of smooth communication. The company reserves the right to ask the client to send an email with their request even if he has preceded another type of communication for organizational purposes and in order to be able to keep track of the client's requests.

      2. Infrastructure / applications upgrades

        IP.GR regularly updates the applications / programs installed on the company's servers, so as to maintain the security levels and provide the latest versions of these applications. These do not include the applications installed by the client.

        The client has the responsibility to relatively update the websites' code, so as to be compatible with IP.GR's servers.

        IP.GR has no responsibility for any damage caused during the updates, whether they made by IP.GR on behalf by the hosting facilities or by the client.

      3. Applications / client websites content

        IP.GR has no obligation to monitor the information transferred and stored on the company's servers, nor any responsibility to search for facts or circumstances indicating illegal activities. The company does not interfere, or modify stored data, however, can block services, websites and applications or part of them, in the event of inappropriate use of the services or in general violation of the terms of use.

        If a judicial or administrative authority orders the withdrawal of material, the material is immediately removed and will become impossible to access or the instructions of the authorities are applied, on a case-by-case basis.

        IP.GR has no authority or control over the clients using the company services.

      4. Third party references

        The current web page contains references via links in third-party websites, in which the visitor has access on their own responsibility, without the company carrying any responsibility or providing any guarantee concerning the websites' content.

    5. Force majeure

      The company is not responsible if it fails to fulfill any obligations while providing the service, due to force majeure events.

      Force majeure is any event beyond the control or will of the company, which is objectively unpredictable and cannot be prevented even with extreme measures of care and prudence, such as: war, riots, natural disasters, fires, explosions, acts of sabotage, malicious actions, strikes, telecommunication equipment failures , appearance of viruses and other.

      IP.GR is constantly paying effort so as the information, the content and the services provided through the company's website are at any moment accurate, complete and updated.

      In any case, the company cannot guarantee and carries no responsibility for any damage caused to the clients or others while using the website, the services available through it, and/or the content that is published on it.

      Moreover, IP.GR is paying any possible effort for the proper operation of the company's network, however, in no case, the company is not able to guarantee that the operation of the website, servers and/or other web pages transmitting IP.GR's website content will be uninterrupted and/or smooth, free from viruses or related elements.

      As a result, the company has no responsibility for any damage caused to the clients or others, that will have to do with the operation of the foregoing.

    6. Client Obligation

      The visitor/user of the website, services or any other IP.GR content is using them on his own responsibility and initiative. IP.GR has no liability for any kind of damage the visitor/user may suffer.

      The client should not impede the services provided by IP.GR to any other person and in any company network (service attacks) and should cause no deliberate attempts of overloading the network services (any content including computer code, files or programs designed to destroy or limit the functionality of software or hardware).

      IP.GR blocks any communication with networks which have formerly acted in a malicious manner. The client understands not having access to and towards such networks via IP.GR's services in any way (sending /receiving mail, data exchange and other).

      When accessing web pages or services provided by IP.GR through it requires the use of a username and password, then the client exclusively is responsible for leaking this information to third parties, or illegally using these data.

      The communication between the client and IP.GR is conducted via the email address the client uses during the registration in IP.GR's website and that the client should often check, so that address is not listed as spam. Also, the client has the responsibility to make sure that IP.GR's emails are not blocked by the client's ISP provider and that IP.GR's email addresses are listed among acceptable senders (whitelist). IP.GR carries only the responsibility to send an email to the email address the client has specified and it is the client's responsibility to receive it successfully.

      The client should preserve the account's password, to prevent any unauthorized access to the client's account. The client is responsible for any activity that comes from the client's account.

      In case the client obtains from IP.GR services to be used by a third party or acts generally on behalf of another person, the client declares responsibly and is able to prove that he has the full full authorization from this person to use their personal data and that the third party is aware (e.g creating contact with a third person's data to register a domain name, hosting subscription for a third person's domain or billing information). In addition, the client acknowledges that the client is receiving all updates and has the duty to relatively inform the third person being represented. The company does not bear any liability to third parties associated with it on client's request and it is the exclusive responsibility of the client to be able to prove the authorization and consent received from these third parties if requested by a public authority. The company is under no obligation to inform, serve and communicate with third parties as defined above unless otherwise ordered by a public authority.

      The client has the responsibility to maintain local copies of the content and all the required information about its applications and websites (offline backups). Details regarding the backups you can find in the section "Backup Policy".

      All file names to be published and stored on the company servers should consist exclusively of lowercase English characters without spaces. In case website backup recovery, file names that do not meet the above requirements, cannot be recovered.

      Occasionally the company replaces the servers with new more modern and upgraded servers, transferring sites from one server to another. In order for the transfer of the sites to be successful, the company informs the respective customer of the impending transfer at least 24 hours before the start of the transfer, unless there is an extraordinary reason for the transfer. For domain names that use the company's (default) nameservers of each server and with the default settings without individual interventions in the respective zone file, usually the transition is completely smooth and without the need for interventions on the part of the client.

      In domain names in which the customer uses an external DNS service such as Cloudflare, DNS Control, etc. or if he has made special settings in the server's zone file beyond the default ones, then it is his sole responsibility to adjust these settings appropriately, in order to ensure the continued operation of the services provided. For this reason, the company sends a second informative email within a reasonable period from the transfer completion to the new server, in order for the customer to check the functionality of the hosting plan and also to implement any special DNS settings in the domain.

    7. Services description

      1. IP.GR website

        IP.GR through its website (ip.gr), provides its clients with access to use its infrastructure over the Internet. Hosting services are provided in the form of hosting subscriptions and are acquired and managed through the company's website and infrastructure. Domain name services are also provided in the form of a subscription where the client acquires the right to use on a domain name for the length of time he leases it. The acquisition and management of domain names are also done through the company's website in an electronic manner.

      2. Data Centers

        IP.GR uses Data Center infrastructures and installations domestically but also in other European Union countries. The relationship between the company and the data centers is governed by official contracts and is in accordance with Greek law and European Union law.

        IP.GR's web servers distribute the stored material to the Internet, while data is being transmitted using standard (Internet Protocols), TCP (Transmission Control Protocol) and IP (Internet Protocol), HTTP (HyperText Transfer Protocol, http://), HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, https://), FTP (File Transfer Protocol), IMAP (Internet Message Access Protocol ), POP (Post Office Protocol ) , DNS (Domain Name System), etc.

      3. Name registry

        For the provision of domain name services, the company has signed official name register contracts with the .gr, .ελ and .eu domain name registry, and acts as a reseller of Enom domain name registry for all the other top-level domain names (.com .net, .info, .org, .biz, and gTlds). The contracts with the domain name registry and Enom are in accordance with the Greek and European Union law.

  2. Web Hosting

    IP.GR, through this website, has space in the hard disk of owned or leased and exclusively for its own use servers, which distribute through Internet the data stored in and the clients' webmail. The other party (client) intends to rent and use one or more hosting accounts from the company, for a fee determined on a case-by-case basis on the pages of the company's website.

    To use IP.GR's services, the basic skills of using a computer and Internet are required.

    The client should also possess the necessary knowledge to create and maintain the hosting subscription. IP.GR is not obliged to provide this knowledge, beyond the services the client chooses to be offered. The client confirms that the material that will publish on the server will be ready and will not require additional processing by IP.GR. IP.GR offers the client the agreed space to be used and provides the client with the password and any additional technical data, with which the client can obtain access to the services offered. The client is obliged to change immediately the password with a new one, that only the client will have knowledge of and do not ever disclose this password for any reason to any third party.

    Also, the company notifies the customer through the customer account or by email, of the predefined nameservers of the server on which the customer’s hosting plan operates. Since the hosting plan has been opened for a primary domain name and not for a subdomain, the customer has the possibility to define the nameservers suggested by the service in his domain (domain name). If this happens, which is the most common usage scenario, then the operation of the DNS network is simplified since the domain name is directly connected to the hosting package through said nameservers. This simplified association also facilitates the process of eventual transfer of a website from one server to another, whenever this happens for upgrade reasons or other reasons and the company can guarantee the smooth transfer of the website and the smooth operation of the DNS network.
    However, in case the hosting plan in not linked to a main domain but to a subdomain or the customer uses different Nameservers from the proposed ones (e.g. custom nameservers, use of CloudFlare, DNS Control, Wix, etc. d.), then the setting of DNS parameters is more complicated and is done by the customer at his own responsibility and initiative. This fatally affects any transfers from server to server, where the customer has the responsibility to appropriately modify the DNS parameters of his domain, whenever he is informed by the company that his hosting plan has been transferred to a new server. The company does not have the obligation to make any special settings of the DNS parameters on behalf of the customer, but it is obliged to inform the customer about the nameservers and the IP address of the new hosting server.

    The client accepts that Internet is no one's property and cannot be controlled by anyone, so IP.GR cannot give any guarantee that any Internet user will have access to the server anytime. IP.GR will make any effort in order for the server to be available widely and with as little disruption as possible.

    The client agrees that the purpose of the main use of their account will be the presentation of web pages (corporate or personal ) and not the rest supporting services offered also with their account, such as file sharing with third person on Internet through web, or FTP, or the mailing list function, unless there has been specifically agreed on something different.

    The safety policy for IP.GR's servers is designed in a way to ensure that all clients' websites are running smoothly and safely and not to serve any individual and special needs.

    In every server, there are hosted more than one sites, thus, the modification of the hosting settings or the granting of privileges in a certain user it is not possible when this may compromise the security of other server users. If the client has any doubts concerning the compatibility between the application that desires to host and the safety settings, should contact IP.GR before the subscription's activation and ask for clarifications. Subsequent modifications will not be provided in any case concerning these settings, for the client's application needs to be met.

    IP.GR assumes no liability for the deletion, transformation or destruction of files stored on the company's web servers, as for the interruptions in providing the service due to accidents. In case of an accident, IP.GR has the obligation to pay maximum effort, so as to restore the system's smooth operation and keep providing services to the users.

    The client carries the responsibility for any damage caused at the system due to bad use, intention to cause damage or unintentionally. In any case, IP.GR keeps the right to claim any positive and consequential damage due to the system's improper use.

    1. Content

      The use of IP's services for any illegal purpose is prohibited, including but not limited in publishing pornography, pirated content, files from theft, republishing content without the necessary permission of the publisher and the assignment of copyrights and sending mass mail without the approval of recipients or reporting the identity of the sender. Every user that uses (or urges websites' visitors via links) pages with content or practices mentioned above, may be led to immediate discontinuation of the cooperation with IP.GR, and the company may demand compensation for any positive and consequential damage due to bad services use.

      In detail, the IP'S services users are expressly prohibited to use the company's webservers for publishing content:

      1. Against current legislation (offensive, offending public decency, violating copyrights, inappropriate for underaged e.t.c.).
      2. Content that infringes copyrights, such as serial or registration numbers from commercial programs, cracker utilities, spamming tips, e.t.c.
      3. Referring to sites with content, which is prohibited to stored in IP.GR.
      4. Any content pages, in case they have been advertised in an inappropriate manner through Internet (spamming e.t.c.).

      IP.gr is not responsible for the company's client account content and does not guarantee the accuracy of the information provided by them.

      For any information published and hosted in IP's servers, the client is exclusively liable to any third person or entity and specifically for any publication that has legal consequences or causes financial loss or psychological damage to IP.GR or any third person. For any moral or other damage caused via IP's services, publishing any information, responsible for restoring it is only the user/client.

    2. Applications update / upgrade

      Open-source applications used by clients need to be upgraded to the latest available version. Applications that are not updated are vulnerable and potentially may be violated by malicious users.

      In the event of violation of a client's application, IP.GR having as its main concern the security of both the client itself and the proper operation of the server may restrict public access to the website for some time until the client takes the appropriate measures. Depending on the extent of the breach of IP.GR may even discontinue the operation of the client's account permanently. In the event that the client does not take the necessary measures, the company will not remove the temporary suspension of their services.

      In any case, the client must update their applications, eliminating security flaws to avoid incidents, where their applications are maliciously used without their consent.

    3. Use of Resources

      The client agrees that he has the intention to make reasonable use of the hosting server's resources, that all server's resources are not for any client's exclusive use and understands that resources are allocated to all users.

      The use of processing power (CPU) and server's storage capacity is limited to 10% except in the Semi Dedicated packages where the use of processing power is limited to 25% of the total server resources. In case the processes executed in the client's account exceed on a regular basis the limit, the client is relatively informed to terminate those processes. In case specific processes cause or may cause a problem in server's smooth operation and exist at the expense of other clients, IP.GR has the right to terminate these processes without any further notice.

      The client has the obligation to supervise the space size in IP.GR'S hard disks that the client and other account users occupy so that it does not exceed the specified limits. In case the occupied space exceeds limits, IP.GR has the right to suspend the user account until the problem is settled under the responsibility of the client. Then, and in consultation with the client, the company can reinstate the account in its normal operation.

    4. Fair use policy

      Hosting services (hosting web packages) found in the section "Web hosting" of the company site are shared web hosting services, ie each server used for these services resources are shared between websites hosted in it. Users of these hosting services provided by the company share disk space, bandwidth, processing power (CPU) and the available memory (RAM) of the server. Shared hosting services provided by the company are for hosting personal or corporate sites, which use of resources does not exceed those of a typical site.

      Shared hosting services cannot be used for hosting websites with very high traffic (portals, blogs, fora, news sites, etc.), websites containing web applications with high resource requirements or a large number of multimedia files (image, sound, video) or websites of large companies or organizations. Shared hosting services cannot be used for file sharing, media (video/audio) streaming, multimedia files bigger than 10MB, multimedia files from web cameras or security cameras, game servers, executable files and libraries, autonomous processes, installation of banner exchange applications, execution of spiders and daemons or bit torrent applications, track or client.

      The multimedia files uploaded to the servers must be optimized for use on the Internet. Customers are not allowed to use servers as storage space of files that do not meet the needs of the websites and are not optimized for use on the internet. Server storage should not be considered and used as an external hard drive on a personal computer, as it is a functional space for which the company receives multiple security backups and which is monitored by multiple antivirus security systems. Any waste of space has an impact since it burdens the performance of the server and therefore should be avoided by the customer. The company reserves the right to request from the customer to remove any material that is not used on the website or is not optimized for use on the internet. If the customer wants to use the storage space exclusively for storing personal files that are not optimized and exceed the limits of automated backups (5GB in the Standard Line and 10GB in the Business Line), then he can opt for any of the hosting plans of the Semi Dedicated Line. These hosting plans offer a specific storage space provided that the hosted files do not cause any operational problem to the servers. In case the customer ignores the instructions for the proper use of the storage space as described above, the company reserves the right to either discontinue the service or upgrade the plan to one of the Semi Dedicated Line, provided that it is currently hosted by a hosting plan of the Standard or Business Line. In this case, the customer’s charge is based on a rebate based on the amount paid during the last order for this hosting subscription. In this case, the final cost is calculated by subtracting the amount of the last order placed for this hosting plan. If the customer does not accept the charge and cannot conform the use of the hosting plan to the way it is described above in this section, then the company is forced to terminate the account and inform the customer about this action.

      Shared hosting packages can be used for hosting one or more websites depending on the features of each pack, however, they cannot be resold and are exclusively for hosting the personal or company sites of the client. If the client wishes to become a reseller of hosting services provided by the company, the client may use any of the services in “Reseller” section of the website of the company.

      For a smooth provision of all services, concerning the resources which are unmetered (storage space, bandwidth, websites, email accounts, ftp accounts and other) it has to be stated that none of the websites hosted on any of the shared hosting packages can use more than 10% of the server's resources or 25% in the Semi Dedicated packages.

      The client may create backups of the files or applications hosted on the server according to the section "Backup policy"

      In Shared Hosting packages the maximum database size is 500MB, while each base can contain up to 500 tables and each table cannot contain more than 500.000 records. If a website exceeds the above limits, the company reserves the right to suggest the transfer of the client\'s website to a Semi Dedicated package if one of the packages in this series can meet the technical requirements of the application. If the client does not respond positively to the company's information, the company reserves the right to suspend the account until the issue is settled under the responsibility of the client, who is obliged to contact the company for further consultation.

      If any website violates the previous terms or causes problems to the proper operation of the server or on the websites of other clients, the company may limit the resources of the hosting package to within limits that ensure that the server runs smoothly or temporarily discontinue its operation if this objective cannot be technically achieved. The company then informs the client of the actions it has taken and the client under their own responsibility is asked to choose the optimal solution to solve the technical problems. The company is not required to solve the technical problems of client applications, but can offer solutions if the client wishes it with or without charge, depending on the problem, company's readiness and the ability to deal with it, as the support for client's application problems is not included in the formal obligations of the company.

      If a client reports technical issues with the hosting server, then the company, in any case, investigates the problem and if it is proven to be related to the server, it deals with solving the technical problems without charging the client. However, if it is technically proven that the problems reported by the client are not related to the server but exclusively to the client's application, the company is entitled to ask the client to cover these working hours financially, whether they concern the solution of the problem or in the first phase of the request investigation.

    5. Pre - Installed Applications – Scripts

      In some hosting packages, IP.GR offers the ability to automatically install a number of Open Source programs/applications. The client, on their own responsibility, may automatically install the desired programs. IP.GR does not offer any guarantee about the proper installation and operation of these programs or technical support for the installation and operation of these applications. For technical support, the client should refer to the application's designer or creator (when provided).

      The applications are Open Source and their source code is widely known, thus, any gaps in security may be easily spotted by a third-party person and used in a malevolent way. IP.GR does not carry any responsibility in case of a malfunction in the client's website, caused by the use of the applications mentioned above.

      When a new version is available, the client is informed by email and should adjust the application used in the newest version, in a reasonable time.

      If the client neglects the application upgrade, especially in cases concerning the server security, IP.GR has the right to idle the client's account until he takes care of upgrading / repairing their application/website.

      IP.GR reserves the right to discontinue providing some or all of the provided applications in case a certain application creates a serious problem in the server's smooth operation.

    6. Website transfer from another provider

      The company may transfer the client's site from another provider, under specific conditions. For websites with the same control panel (cPanel), the company may transfer the client's website for free. The client can upload a full cPanel backup of the website to the hosting package and the company undertakes the process of the backup installation for the client. The company's assessment is that work at this level will not exceed one hour of technical work, so within this time, the service is given free of charge to 12-month and 24-month hosting subscriptions. In the rare case that the client feels that there are special settings in their cPanel or special requirements for setting up their application, has the ability to inform the company to make a more specific time assessment of the transfer and may in such special and rare cases the free shipping time available to the company is inadequate, so an additional charge may arise in consultation with the client.

      If the client's web account uses a different control panel rather than cPanel and contains a single site, the company may also transfer the website for free for hosting packages with duration of 12 or 24 months, as long as the process does not require more than an hour of technical work. In case there is a need for more hours of technical work, the company informs the client. The company does not guarantee the successful completion of the transfer from another provider as it may be impossible or problematic because of undefined factors.

      In all other cases, the company may undertake the transfer process, upon consultation with the client service personnel of the company, and with all relative charges based on current prices ​​for technical work per hour and the hours required for the process to be completed.

      Upon completion of the website transfer, the company informs the client, who is asked to check the functionality of their application on the company's server. If a malfunction is observed, the client under their own responsibility informs the company within a reasonable time to overcome the problem. If the client does not respond positively to the company's information, the company considers the outcome of the transaction positive and closes the client's need for support.

    7. Email

      The client agrees to have the intention of reasonably using the email and that the average email transaction through the server is within the limits of the normal transaction of an average Internet user. The number of emails that can be sent per hosting subscription amounts to 100 emails per hour. In the Semi Dedicated series, the limit of sent emails may be increased, which, if any, will be described on the Semi Dedicated service page. IP.gr does not offer mailing list services for bulk email sending, whether it is legal or not. For cases where the client wants to send bulk mail, he can use another SMTP server that specializes in sending bulk emails or even use the internet service provider mail server.

      The suggested mailbox size for mail accounts is 512 MB and the maximum allowed is 1024 ΜΒ (1 GB). Mailboxes bigger than 1 GB can be hosted in hosting plans of the Semi Dedicated series. The company reserves the right to limit the volume of the email accounts in order to maintain the quality of email services or to make the necessary arrangements for the proper operation of the server and the protection of other users, as well as suggesting that the client upgrade a hosting package in the Semi Dedicated series when a mail account of more than 1 GB is detected.

      The following are strictly prohibited and can be a reason for immediate termination of the client's account:

      1. Sending emails, massively or not, in receivers who have not authorized the receiving of the messages (spamming).
      2. Subscribing a recipient to a mailing list without approval.
      3. Advertising services or products provided in websites hosted in IP.GR's servers through spamming in any direct or indirect way, even if the sending of these messages was outside the IP.GR servers.

      Servers do not operate as a storage place for the client electronic mail, but as a temporary storage medium until the client connects to the server and downloads the emails on their computer (common usage on standard POP3 connections) or manually delete emails that are no longer relevant (routine use on standard IMAP connections).

      IP.GR's policy concerning spamming has zero tolerance. In the first proved case of complaining about spamming, the account that caused the sending of the messages will be immediately suspended, until the incidence is investigated and the client will have to give a reasonable explanation. In case of no satisfactory explanations within 24 hours, the account will be removed without any further notice.

    8. Backup Policy

      IP.GR regularly take backups of its clients' applications and webpages on its own infrastructure with a regular frequency of 1-3 times a week, in order to be able to restore them in case of hardware failure or malicious action against the server. The company does not make a commitment to the disposal of its own bakcups if they are requested by the customer and retains the right to charge for the satisfaction of such a request. Available is always the most recent copy. Backup data volume is not counted in the data volume of the hosting package.

      Standard Line

      Regarding the shared hosting packages (SSD Value, SSD Power and SSD Premium) of the basic hosting serie (Standard Line) that include unmetered disk space, automated backups are received by the company only for accounts that do not exceed 5 GB of data volume. If the data volume of the hosting package exceeds 5 GB, then this is excluded from automated backups without the company being required to provide specific customer information.

      Business Line

      For the shared hosting packages (NVMe Value, NVMe Power and NVMe Premium) of the business hosting serie (Business Line) that include unmetered disk space, automated backups are received by the company only for accounts that do not exceed 10 GB of data volume. If the data volume of the hosting package exceeds 10 GB, then this is excluded from automated backups without the company being required to provide specific customer information.

      Semi Dedicated Line

      For the shared hosting packages (SD Value, SD Power and SD Premium) of the semi dedicated hosting serie (Semi Dedicated Line) that include a specific disk space, automated backups are received by the company without any limitations and always within predicted space for each hosting account. For accounts that have exceeded the intended use space, backup restoratino is not considered to be guaranteed and it is the customer's responsibility to control the use of the hosting package purchased by the company so that it does not exceed it's limits.

      In order for the backup to be successfully taken from, the files and folders of the hosting account must have appropriate permissions to be readable by the server. If the client or client applications modify the rights of the files and folders in a way that makes it impossible to obtain the correct backup, the company assumes no responsibility for this and the customer should ensure that the files and folders of the hosting package have appropriate permissions to be readable by the server.

      The customer can take a backup but is responsible for downloading that copy on its own storage media (locally) and removing it from the hosting server. In the event that a customer account due to changes or modifications decreases in volume and meets the criteria for inclusion in the company's backup program, the client must inform the company so that it can make the necessary arrangements to remove exclusion from automated backups. For hosting packages whose volume exceeds 5 GB of data volume, the company may suggest the customer to be transferred to Semi Dedicated packages, since there is no 5 GB limitation policy in these packages for automated backups. Backup within the hosting server is allowed for operational purposes, but the customer is obliged to remove backups from the server within 24 hours. Otherwise the company reserves the right to delete them without prior notice to the customer. Backups are considered all copies of the customers's account that can be downloaded within a hosting package, whether they come from the cPanel itself, or they are taken by third-party applications, such as Installatron or custom applications (custom scripts for backup or add-ons for downloading backups). The company can delete customer's backups after 24 hours have passed since the taking of the backup even if the hosting subscription does not exceed 5 GB. This action is included in the company's actions for the most beneficial utilization of server resources.Also, when making the automated backups, all known individual backups of the application or cPanel that may be found within the accounts are excluded. For example backups of cPanel, akeeba backup, updraft, duplicator, installatron, softaculous or other similar mechanisms are detected and excluded from automated backups.

    9. Activation - Renewal

      The activation of the client's account can be done after paying the fee for the hosting subscription. The renewal of the client's account will be done automatically, after the subscription's expiration and for the same time period as the initial subscription, provided that the fee for the renewal will have been paid until the subscription's expiration date.

      IP.GR has the obligation to remind the client that the subscription will expire via email, at least 10 days earlier and inform the client about the alternative payment methods for the client's subscription fees.

      If the renewal fee is not paid on time, the next day the account will be active for 7 days. If during this period the fee is not deposited or there is no communication from the client's side, so as the matter to be settled, the account will be suspended for 7 more days and then will be permanently removed from the server.

      If the client wishes to renew his hosting subscription and the initial activation of the hosting account was made by credit card payment, the client should be aware that the company does not store credit card data, so he should make a new order for the renewal of the service and recharge his credit card, according to the instructions given to him. IP.GR does not automatically renew credit card subscriptions by credit card. Any payment to IP.GR is via a credit card, it is a one time charge.

    10. Breach of contract

      This agreement may be terminated at the initiative of the company if the agreed terms of service are not met by the client or on the initiative of the client if he does not wish to continue to cooperate with the company justified or not. IP.GR is not obliged to refund the agreed and paid by the client amount for the period remaining from the day of the interruption until the normal termination of the contract, except for the special case where the interruption is at the initiative of the client and the service provided is covered by a money-back guarantee at specific downtime. In the event of a violation of the terms of use by the client, IP.GR reserves the right to refuse, terminate or suspend its services at will and will not be responsible for any damages, whether positive or negative, that may arise of terminating a hosting account.

    11. Guarantee - Money Back Guarantee

      The hosting account packages IP.GR offers are accompanied by guarantee so that the money will be returned within 30 days from the account starting date. If the client is not satisfied by the level of IP.GR's services has the ability within 30 days from the contract outset to ask for the cancellation of this agreement. In this case, the client will be refunded the total hosting fee.

      In case the subscription fee contained also additional expenses (domain name registration, commissions of third or banks or credit cards, installation expenses, additional services) the subscription fee is returned to the client after the expenses mentioned before are withheld. After 30th day, no money can be refunded. This money back guarantee concerns only web hosting packages and not all services provided by IP.GR.

    12. Terms of Free Hosting Service

      The company provides the free web hosting subscription to every client that has already register or will register a domain name in IP.GR, or will transfer a domain from another registrant to IP.GR.

      This subscription is provided by the company without time limitations and as long as the specified domain is active, registered to IP.GR and the domain's name servers are not changed by the client.

      Every free hosting subscription is linked to a specific domain name. If the domain expires or is transferred to another registrant, then immediately and automatically the subscription is terminated and deleted.

      The technical specifications of the free hosting subscription are published in detail on the company's website and the client will be informed for every change/upgrade in these specifications from this website.

      This service is provided by the company without any charges and without any guarantee. Moreover, the company reserves the right to interrupt this service at any moment.

  3. Semi Dedicated Hosting

    1. Packages

      Semi Dedicated hosting packages are presented on a specially designed page on the company's website. The availability of these hosting packages is addressed to clients with websites and applications that have special requirements, that are not covered by the basic hosting packages.

      Typically, these websites and applications have system resource requirements larger than regular websites/applications. The Semi Dedicated packages and the system resource provision level are detailed in the Services page and the client has the ability to study all of these features before purchasing any package. In this way, the packages become specific in their dynamics and the client has the ability to judge the suitability and sufficiency of the packages for the website he wants to install on them.

      The company can help the client in choosing the right customized hosting package if the client requests it. If the client order concerns the evaluation of a highly complex website, the company may provide the specific evaluation service with a pricing agreed with the client, as such a service is not covered by the standard services provided by the company, but it is provided complementarily to help the client choose the right hosting package when he is unable to provide a technical and measurable evaluation of his / her website.

    2. Usage policy and permissible use of servers

      The terms of use that apply to the Semi Dedicated hosting packages are the same as those of the basic hosting services as described above. Variations from the basic host are described with specific clarifications on the terms of use of the basic hosting category and for reasons of simplicity and ease of reading the terms of use are not covered here.

      The way the Semi Dedicated service is provided, the actions taken by the company for server insurance and all the other actions related to the management, the upgrade, the supervision and the support of these hosting packages are not different from the basic hosting services. The variations are basically the packet resources that are comparatively more than basic hosting packages to meet the needs of more demanding websites and applications.

  4. Reseller

    1. Description

      The Reseller service is for hosting websites with medium system resources and is similar to the basic hosting packages. The advantage of the Reseller hosting series is the existence of an intermediate reseller environment (WHM) through which the owner of the Reseller package can create hosting packages with its own specifications and benefits, always within the total resources assigned to him in the Reseller package.

      The technical specifications are described in detail on a specially designed page on the company's website, so the client can see the benefits and judge the suitability of the packages for the technical requirements of their applications.

      Reseller packages fit perfectly into people who are indirectly or directly hosting resellers and have websites without special or high system resource requirements. The ability to create standalone cPanel accounts provides a high level of security and independence between websites, and if a client is interested in hosting multiple different pages (medium requirements), it is safer to use a Reseller package than add addon domains to unique hosting packages.

      Addon domains are flexible when a website is in a basic hosting package and needs one or more additional sites, such as a website for publishing the company's balance sheet, a product brochure or a work portfolio etc. For all additional websites (microsites) that can be simply custom scripts or simple static pages without special requirements, they suitably serve the needs of packages with many additional domains. However, if the client wants to install independent websites, then a Reseller package better serves the needs of the client as it provides security, independence, and the ability to measure between his websites, as each has virtually its own standalone hosting package and the resources which the reseller itself has determined. Especially in the case of hosting open source applications where the need for application security upgrades is quite common, standalone hosting packages should be clearly preferred by the use of addon domains whether they are contained in a Reseller package or are standalone hosting packages or in the Semi Dedicated series.

    2. Fair use policy

      The policy of proper use for resellers is similar to that of other clients. Each hosting account in a Reseller package is treated for the proper use of services as all other hosting packages of the basic hosting series. You can refer to the fair use policy of the basic hosting services above. For simplicity and readability, these terms of use are not repeated here.

    3. Usage limits

      Each Reseller package has specific resources as detailed in the reseller hosting page of the company. Each autonomous cPanel account created by a reseller has a finite resource limit which is a mix of settings that defined by the reseller (disk space, email accounts, addon domains, alias domains, etc.) and settings that are common among all packages (cpu, ram, inodes, etc.).

      If a reseller has, among other things, websites that need more resources, he is able to purchase Semi Dedicated hosting packages to host those demanding websites and retain all other packages in the Reseller account. This way, the company covers the possibility of upgrading an account in a Reseller package, as the availability of more processing resources within the Reseller package is not feasible. Therefore, a hosting package that originally was a Reseller account can be upgraded and continue to be hosted as a Semi Dedicated package if the client desires it.

    4. Reseller support

      In the case of hosting resellers, it is worth noting that the company recognizes as the client, the one who has purchased the reseller package from the company by accepting these terms of use and not the reseller's clients who became the final recipients of the service provided by the reseller.

      The company is not required to service support requests that are not from the reseller itself and are related to its reseller package and its hosting packages. Resellers should clearly undertake to support and serve their clients and not refer them to the company for service.

      The company may only serve requests for reseller clients after special agreement with the reseller and possibly a special charge for them, without making any commitment that this will happen and depends on the capacity and dynamic service at the time of the request for support.

  5. Email

    1. Fair use policy

      The company considers self-evident the good use of the email service and is the exclusive responsibility of the client to avoid techniques that lead to the malicious use of the service. Therefore, the client should have the email recipients consent, otherwise, one of them may report this as spamming and cause a problem to the client and/or the servers.

      The use of the inbound and outbound mail servers that the company offers for each of the client's hosting packages is designed to serve the typical mailing needs of a website in contexts that do not cause a clutter in the provision of the service. For this reason, every hosting package has specific dynamics in terms of sending messages.

      Bulk mailing, even when there is consent from all recipients, is not included in the typical needs of a website. In such cases, you will need to use services that specialize in bulk sending large amounts of email messages. The company does not provide bulk mailing services, so the client will have to search for the desired solution on his own. The company can propose solutions at client's request and based on knowledge and appreciation of satisfactory online alternatives at any given time.

    2. Usage limits

      The usage limits for mailing are described in the Terms of Use section of the basic hosting packages, at the email subsection. In addition, reference may also be made to the description page of the service.

    3. Spam

      In case of sending unwanted mass messages repeatedly from the client's account - spamming -, exceeding the maximum permissible hourly limit for the hosting package, the ability to send messages is disabled without prior notification of the client and the client is informed within a reasonable time. Then the client under their own responsibility must carry out the necessary controls to ensure their application and/or network and properly formulate their policies to avoid future similar incidents.

    4. File types

      When sending and receiving emails, it is not allowed to attach files that contain executable files or password protected files as these types of files are basically used maliciously on the Internet, so our service prohibits and prevents when possible their use.

  6. Domain Names

    IP.GR provides domain name registration services to the company's clients, provided they agree and follow the terms of use listed on the currency web page. In case IP.GR becomes aware of any client violating these terms, IP.GR has the right to suspend the account of this client, remove the name servers of the domain names the client has under management so that they cannot be used and finally, send the authorization codes to the client, in order to transfer the domains to another registrant within 7 days.

    With every domain name registration, the client has the ability to activate the forwarding and full DNS control services IP.GR is offering free of charge. If the client activates these services for a specific domain name, IP.GR does not control and has no responsibility for the final result and the content of the page in which the domain is redirected. These services can be used only when the page is redirected to web pages with legal content, according to the Greek legislation, do not contain pornographic, racist, or generally unethical material and do not affect third-party interests.

    No refund (in credit card or cash) can be done, when the procedure of registering, renewing or transferring domain names has been completed.

    Differences that may arise between the client or between another person with IP.GR, if not resolved in a friendly manner, will be assigned in the exclusive jurisdiction of the courts of Thessaloniki and the Greek law will be applied.

    IP.GR has the right to modify the current terms according to the applied legislation, due to reasons of sudden conditions change or force majeure.

    1. .gr Domains

      1. Subject

        IP.GR provides the client with Domain Names, according to Management Regulation and Domain Names assignment, as described and updated periodically by the Hellenic Telecommunications and Post Commission (EETT - https://www.eett.gr).

      2. IP.GR's Obligations

        IP.GR is obliged to provide the service in accordance with the applicable rules and decisions of EETT.

        IP.GR complies with the rules on personal data concerning registrants in the manner set in the provisions of the EETT Regulation.

        IP.GR is obliged to inform the client of any information notified by EETT or the Registry that involves the .gr or .ελ domain names.

        In cases the decision of EETT is necessary (applications for registering, transferring e.t.c.), the only obligation and responsibility of IP.GR is to send the relevant application to the Registry. IP.GR cannot give any guarantee that the application will have affirmative results, as it is exclusively the decision of EETT.

        Regarding the collection of client's personal data, it is clarified that the company collects the necessary data only for the provision of the services designated by EETT for registrars as a personal data processor and does not make use of these data for other purposes.

      3. Client's Obligations

        The client is obliged to inform IP.GR about any change in the client's contact data.

        The client has the obligation to pay the fees listed in IP.GR web page even if the application is rejected by EETT. In case of non-payment of the client's debts to IP.GR in the time period agreed in each case, the application is considered as not submitted.

        The client has the obligation to use the services provided according to the current telecommunications legislation. Any illegal use by the client's side will cause criminal and civil penalties.

        The client understands and consents to the use of the personal data of the registrants he defines, in the way that is prompted by the regulation of EETT. In the event that the provisions of the regulation are not clear to the client, he is asked to request clarification from the company before making any personal data available to the company, so that there are no misunderstandings regarding his / her rights and the way the personal data used and transferred from the company to EETT as well as their subsequent use by EETT.

      4. Service Charge

        The client is charged for the services provided according to IP.GR'S price list, which IP.GR can modify according to the applied legislation, the prices contain a 24%, 17%, 0% VAT or as defined by the law depending on the case.

        The price list is published in IP.GR's website and the prices contain the fees paid by IP.GR to ΕΕΤΤ.

        The client has to pay any debts to IP.GR during the application's submission and always in the payment ways agreed with IP.GR.

        IP.GR issues and sends the relevant documents to the address specified by the client.

      5. Special Terms

        During the submission of any application to EETT, the client declares that:

        1. The information submitted in the current application is true and accurate.
        2. Does not affect any third-party rights in their knowledge.
        3. Commits the specified legal entity (in case of a legal entity).
        4. In case the application concerns service that will be used by another person or is submitted for a third person, that the client has been fully authorized by that person to use the person's data and that the client's actions are in the third person's knowledge.

      6. Procedures for .gr or .ελ domain

        The company is capable as an official domain name registrar for .gr or .ελ domains, provides the client with the possibility to perform a series of actions on these domains, such as:

        • Domain Registration
        • Domain Transfer
        • Brand Name Change
        • Registrar Change
        • Change on Registrant Information
        • Domain Deletion
        All the above actions are performed in the way that EETT dictates in the .gr or .ελ Domain Names Regulation that the client can access and read through the EETT website https://www.eett.gr.

    2. gTLDs

      1. Subject

        IP.GR offers to the client domain name registering services for .com .net .org .biz .info and other gTLDs. IP.GR is not an officially authorized registrar for these domains but collaborates with a company that is an authorized registrar from ICANN www.icann.org.

      2. ICANN - Institutional framework

        ICANN (Internet Corporation for Assigned Names and Numbers) is an internationally organized non-profit corporation that is responsible for gTLDs and country code domain names (ccTLD). All the powers and obligations of registrars and registrants are dictated by ICANN. For issues pertaining to the rights and obligations of registrants, the client may also be informed by the ICANN website - https://www.icann.org/registrants.

      3. Enom

        IP.GR is a reseller of Enom and cannot guarantee Enom's services. The use of .com .net .org .biz .info domains and other gtlds, SSL certificates and ID Protect service through IP.GR, as well as the transmission of personal data to Enom, implies the acceptance of the terms of use published on the Enom partner website www.enom.com. The terms of use related to domain names only can be viewed by clicking here


        This Registration Agreement ("Agreement") sets forth the terms and conditions of your use of domain name registration and related services ("Services"). In this Agreement "you" and "your" refer to you and the registrant listed in the WHOIS contact information for the domain name. "We", "us" and "our" refer to the registrars listed at the bottom of this document, any one of which will be the registrar for your domain name and all of which share common ownership, common terms and conditions, and a shared Services infrastructure. To determine which registrar your domain name is registered with, perform a WHOIS lookup at http://www.uwhois.com. You obtain the Services through your primary service provider, with whom we have a wholesale relationship (your "Primary Service Provider"). Your relationship with your Primary Service Provider may be governed by additional terms, as you and your Primary Service Provider may agree. "We," "us" and "our" does not include your Primary Service Provider, except when specifically mentioned or unless your Primary Service Provider is one of us (i.e., if your Primary Service Provider is also one of the registrars listed at the bottom of this document).

        1. YOUR AGREEMENT: By using the Services, you agree to all terms and conditions of this Agreement; ICANN Policies, as published from time to time at icann.org; any rules, agreements, or policies of any registry of a relevant top-level domain name; the UDRP (defined below); the URS (defined below); and any rules, policies, or agreements of any relevant government. You explicitly agree that violation or refusal to comply with of any ICANN policy is a violation of this Agreement and may result in immediate termination of this Agreement.

        2. CHANGES TO THIS AGREEMENT: This Agreement may change over time, either through amendments by us, changes to ICANN policy or applicable law which may or may not be reflected in the text of this Agreement, or otherwise. Before any material changes to this Agreement become binding on you (other than changes resulting from a change in ICANN policy or applicable law), we or Your Primary Service Provider will notify you of such changes by, for example, sending email to you at your email address of record. If, as a result of such a change, you no longer agree with the terms of this Agreement, your exclusive remedies are (a) to transfer your domain name registration services to another registrar, or (b) to cancel your Services, including domain name registration services, with us. Your continued use of the Services following notification of a change in this Agreement indicates your consent to the changes. Unless otherwise specified by us, any such change binds you: (1) thirty (30) days after we or Your Primary Service Provider notify you of the change, or (2) immediately if such change is a result of a new or amended ICANN policy or applicable law.

        3. REGISTRANT RIGHTS AND RESPONSIBILITIES: ICANN has developed, in consultation with registrars, a webpage that identifies important registrant rights and responsibilities. The document provides a "plain language" summary of terms related to Registrant Rights and Responsibilities as set out in the Registrar Accreditation Agreement (RAA), for posting on registrar websites. While some of the terms included do not specifically refer to registrants, those terms are included because of the potential import to understanding registrar/registrant relations. The document also summarizes registrant rights and responsibilities that arise within ICANN Consensus Policies and specifications, as those policies and specifications are incorporated into the RAA. The summarization of terms within this document do not override or replace the terms set forth in the RAA or within those specifications or policy. Please review these important Registrant Rights and Responsibilities.

        4. YOUR ACCOUNT: You must create an account to use the Services ("Account"). Your Account is typically managed and/or provided by your Primary Service Provider. You are solely responsible for maintaining, securing, updating, and keeping strictly confidential all login IDs and passwords, and for all access to and use of your Account by you or any third party.


            1. You must provide certain current, complete and accurate information about you with respect to your Account information and with respect to the WHOIS information for your domain name(s). Within seven (7) days of any change to such information, you must update such information as needed to keep it current, complete and accurate. What you are required to submit will vary by registration but may include the administrative, technical, and billing contacts for your domain name registration(s) and other Services: name, postal address, e-mail address, voice telephone number, and where available, fax number. Not all data elements will be required for every domain registration, but the required elements will be detailed at time of registration or renewal. The type of information you are required to provide may change and you must provide such information and keep your Account information current. Not providing requested information may prevent you from obtaining all Services.

            2. You may provide information regarding the name-servers assigned to your domain name(s) and, if we are providing name-server services to you, the DNS settings for the domain name. If you do not provide complete name-server information, or if you purchase "Name Only" Services, we may supply this information (and point your domain name to a website of our choosing) until such time as you elect to supply the name-server information or until such time as you elect to upgrade from "Name Only" Services.

          2. AND DATA SHARING:

            Data required for the registration of a domain name varies by top-level domain. The required data for a domain name registration (�Minimum Data�) will be presented at the time of registration or renewal and may include up to:

            • Name and postal address of the Registered Name Holder;
            • Registered name;
            • Names of the primary nameserver and secondary nameserver(s) for the Registered Name;
            • Name, postal address, e-mail address, and voice and fax (if available) telephone numbers of the administrative contact for the domain name;
            • Name, postal address, e-mail address, and voice and fax (if available) telephone numbers of the billing contact for the domain name; and
            • Name, postal address, e-mail address, and voice and fax (if available) telephone numbers of the technical contact for the domain name.
            The Minimum Data will be shared with Enom and may be shared with the relevant authoritative registry services provider for your top-level domain. The identity of the authoritative registry services provider can be found at https://www.iana.org/whois. The Minimum Data for domains in any TLD you have registered can be found in the Data Use Information Page.

            To access, view, update, delete or download data associated with your domain name registration, you must be signed into your account. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. In some cases, when data is necessary for the provisioning of service, deletion of data may cancel or suspend the services you have purchased. If you have difficulty accessing your data, modifying it, or deleting it, you may request assistance by sending email to DPO @ Enom.com or using the contact information at https://www.enom.com/terms/privacy.aspx.

            1. If, in obtaining Services, you provide information about or on behalf of a third party, you represent and warrant that you have (a) provided notice to that third party of the disclosure and use of that party's information as set forth in this Agreement, and (b) obtained the third party's express written consent to the disclosure and use of that party's information as set forth in this Agreement.

            2. You represent and warrant that the statements in your application are true and that no Services are being procured for any unlawful or abusive purpose, including but not limited to the infringement of any intellectual property right or other right; the distribution of malware; the abusive operation of botnets; phishing; fraudulent or deceptive practices; the unauthorized transfer to yourself or any other party of any domain name or Services; counterfeiting; or any other activity in violation of any laws, rules, or regulations (the "Illegal Uses"). Providing inaccurate or unreliable information, failing to update information within seven (7) days of any change, engaging in any Illegal Uses, or failing to respond for over fifteen (15) days to inquiries by us concerning the accuracy of Account and WHOIS contact information will constitute an incurable material breach of this Agreement and be a basis for suspension and/or cancellation of the Services.

            3. You are responsible for regularly monitoring email sent to the email address in your Account. You may lose your rights to the domain name(s) or your right to receive the Services if you do not respond appropriately and timely to an email sent in conjunction therewith.


            1. In order to change any of your Account or domain name WHOIS information, you must access your Account with your Primary Service Provider, or your Account with us. It is your duty to safeguard your Account login identifier and password from any unauthorized use. Any person in possession of your Account login identifier and password will have both the ability and your authorization to modify your Account and domain name information, initiate transfers of your domain name(s) to other registrars, initiate registrant changes to your domain names which may terminate your rights to use such domain name(s), update DNS changes to your domain name(s) which may result in changes to the content associated with your domain name(s) and take other actions which may affect or terminate your rights and access to your domain name(s) and/or the Services.

            2. We will take reasonable precautions to protect the information we obtain from you from loss, misuse, unauthorized access or disclosure, alteration or destruction of that information and such reasonable precautions include procedures for releasing Account access information to parties who claim to have lost Account access information. If we take reasonable precautions in relation thereto, IN NO EVENT SHALL WE BE LIABLE IF SUCH REASONABLE PRECAUTIONS DO NOT PREVENT THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD AND, EVEN IF WE FAIL TO TAKE REASONABLE PRECAUTIONS, OUR LIABILITY UNDER ANY CIRCUMSTANCES SHALL BE LIMITED BY THE LIMITATION OF LIABILITY PROVISION FOUND IN PARAGRAPH 13 BELOW IN THIS AGREEMENT.

            3. If you contact us alleging that a third party has unauthorized access to your Account or domain names, we may charge you administrative fees, currently set at fifty dollars ($50) per hour, for our time spent in relation to the matter, regardless of whether or not we return control over the Account and/or domain name(s) to you. You will indemnify us for any reasonable attorneys' fees and costs we may incur in relation to the matter, even if those fees and costs accrue as a result of defending an action, or responding to a threat of an action, initiated by you or a third party.


            1. We will make available the domain name registration information you provide or that we otherwise maintain to the following parties: ICANN, any ICANN-authorized escrow service, the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit (including through web-based and other on-line WHOIS lookup systems), whether during or after the term of your domain name registration services of the domain name. You irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of such information. We may make publicly available, or directly available to third parties, some, or all, of the information you provide, for purposes of inspection (such as through our WHOIS service) or for targeted marketing and other purposes as required or permitted by applicable laws, including by way of bulk WHOIS data access provided to third parties who enter into a bulk WHOIS data access agreement with us.

            2. ICANN may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities, and the manner in which such information is made available. Information regarding ICANN's guidelines and requirements regarding WHOIS can be found at http://www.icann.org/registrars/wmrp.htm, http://www.icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at http://www.icann.org/.

        5. OUR SERVICES:


            1. We are accredited registrars with ICANN for generic top level domain names ("gTLDs") (such as .com, .net, .org, etc.). ICANN oversees registrations and other aspects of the gTLDs. We also are registrars for a variety of country code top level domain names ("ccTLDs") (such as .co.uk, .de, etc.). For a partial list of registry administrators and for more information on gTLDs, see http://www.icann.org/tlds/.Domain name registrations are not effective until the registry administrator puts them into effect. Domain name registrations are only for limited terms which end on the expiration date. For domain names which are created as a new registration out of the pool of available domain names, the term begins on the date the domain name registration is acknowledged by the applicable registry. For domain name registrations which were not returned to the pool of available domain names, the term begins on the date the previous registrant's domain name registration was acknowledged by the applicable registry.

            2. We and your Primary Service Provider are not liable or responsible in any way for any errors, omissions or any other actions by the registry administrator, including those arising out of or related to a request to register, renew, modify the settings for, or transfer of a domain name registration. You acknowledge that domain name registration is a service, domain name registrations do not exist independently from services provided pursuant to this or a similar registration agreement with a registrar, domain name registration services do not create a property interest and you have no such property interest in any domain name(s) which you may register with us.

            3. If you submit an application for pre-registration of a domain name, we do not guarantee that the domain name will be secured for you, or that you will have immediate access to the domain name if secured. In the event two (2) or more pre-registration applications are received for the same domain name and the domain name is secured, all applicants will be invited to a private auction to decide who gets the domain name. If you are such an applicant and wish to participate in the auction, you must first acknowledge any trademark claims notice that is shown to you and agree to any additional terms and conditions which may be applicable. We reserve the right to cancel any pre-registration request at any time and for any reason.


            1. We offer for sale domain names that are registered to third parties (also known as aftermarket domain names) in a variety of top level domain names ("After Market Domain Name(s)"). All After Market Domain Name registrations are offered on a first come, first served basis. If you are the first to complete an After Market Domain Name registration application for a particular domain name, including payment of the purchase price we designate, we will initiate a transfer of the relevant After Market Domain Name to your Account. If the After Market Domain Name is at another domain registrar at the time of your purchase, we will transfer your purchased After Market Domain Name to us at no cost to you and will add one year to the existing registration period. If the After Market Domain Name is already located with us as the domain registrar at the time of your purchase and it has ninety (90) days or less from the date of your purchase before expiration, we will renew your After Market Domain for you for free. If the After Market Domain Name is already located with us as the domain registrar at the time of your purchase and it has ninety-one (91) days or more before expiration, you are responsible for all renewal fees. Any subsequent renewals of the After Market Domain Name will be charged at the then-current renewal fee. Once you submit your order for an After Market Domain Name, you have entered into a valid, binding and enforceable contract to pay the designated purchase price for the After Market Domain Name. Because we are selling After Market Domain Names initially registered to third parties, we have no control and make no representations regarding the accuracy or legality of domain names advertised, the accuracy or legality of any domain name listing, or the right and the ability of the third party seller to transfer the After Market Domain Name or complete the transaction. We do not control whether or not third party sellers will complete a transaction. We reserve the right to reject or cancel your After Market Domain Name registration for any reason including, but not limited to, any pricing errors. In the event your After Market Domain Name registration is rejected or cancelled by us, for any reason, we will refund in full the amount of the purchase price for the After Market Domain Name as your sole remedy.

            2. Once the After Market Domain Name is transferred into your Account, such After Market Domain Name may not be transferred away from us to another registrar during the first sixty (60) days following the transfer, during which time the After Market Domain Name may be placed on transfer lock. All of your obligations under this Agreement which apply to the registration or renewal of domain name(s) created by you apply to any After Market Domain Name(s) acquired by you, including but not limited to prohibition against any Illegal Uses.


            1. We are not responsible to determine whether the domain name(s) you select, or the use you or others make of the domain name(s), or other use of the Services, infringes legal rights of others. It is your responsibility to know whether or not the domain name(s) you select or use or allow others to use infringe legal rights of others.

            2. We might be ordered by a court or arbitrator to cancel, modify, or transfer your domain name; it is your responsibility to list accurate contact information in association with your Account and to communicate with litigants, potential litigants, and governmental authorities. It is not our responsibility to forward court orders or other communications to you. Our policy is to comply with court orders from courts of competent jurisdiction as well as UDRP and URS Panel decisions. If you contact us informing us that you are contesting a court order from a court of competent jurisdiction, we may, but are not obligated to, place a transfer lock on the domain name pending the outcome of the dispute. If you contact us informing us that you are contesting an adverse UDRP or URS Panel decision, your time limits and procedures to do so are subject to the requirements set forth in the UDRP or URS. We will not delay implementation of a UDRP or URS Panel decision based solely on your informing us that you intend to contest the decision.

          4. USE OF FREE SERVICES:

            1. In consideration for providing additional optional Services for which we do not charge an additional fee, including, but not limited to, free trials, URL forwarding, email forwarding, free parking page, free website hosting, free email services, or other free services which we may introduce from time to time (as such list may be modified by us from time to time) ("Free Services"), we may display advertising in conjunction therewith through the use of pop-up or pop-under browser windows, banner advertisements, audio or video streams, appendices to emails, or any other advertising means, and we may aggregate for our own use, related usage data by means of cookies and other similar means. You will not be entitled to any of the proceeds we may earn as a result of such advertising. We may discontinue any Free Services at any time with or without providing you prior notice.

            2. From time to time we may provide you with free or low-cost domain name(s) registration services ("Promotional Name(s)"). If we do so, the services for the Promotional Name(s) will be placed in the same Account as your other domain name(s) and you will be listed as the registrant, though we may point the Promotional Name to IP address(es) of our choosing. If you want to assume control over the services provided to the Promotional Name, including the right to transfer or push the Promotional Name service to other registrars or other Accounts or the ability to control the DNS settings for the Promotional Name, you must pay the promotional registration fee or renewal fee, if any, and the terms of this Agreement will apply to such Promotional Name(s). If you do not want the Promotional Name services, you may request that you be removed as the registrant of such Promotional Names and we may be listed as the domain name registrant or we may delete such domain names or make them available to others. For any domain name services, including these Promotional Names, for which you are listed as registrant but for which you do not pay the registration or renewal fee, we may assign name-servers to the domain name and point the domain name to IP address(es) designated by us until the registration or renewal fee is paid.


          1. We and your Primary Service Provider may reject your domain name registration application or elect to discontinue providing Services to you for any reason within thirty (30) days of a Service initiation or a Service renewal. Outside of this period, we and your Primary Service Provider may terminate or suspend the Services at any time for cause, which, without limitation, includes (i) registration of prohibited domain name(s), (ii) abuse of the Services, (iii) payment irregularities, (iv) allegations of illegal conduct or infringement of any third party intellectual property right or other right, (v) failure to keep your Account or WHOIS information accurate and up to date, (vi) failure to respond to inquiries from us for over fifteen (15) calendar days, (vii) failure to comply with ICANN or registry policies, or (viii) if your use of the Services involves us in a violation or alleged violation of any third party's rights or acceptable use policies, including but not limited to the transmission of unsolicited email or the violation or alleged violation of any intellectual property right or other right. No fee refund will be made when there is a suspension or termination of Services for cause.

          2. At any time and for any reason, we may terminate the Services thirty (30) days after we send notice of termination via mail or email, at our option, to the WHOIS contact information provided in association with your domain name registration. Following notice of termination other than for cause, you must transfer your domain name within such thirty (30) day notice period or risk that we may delete your domain name, transfer the registration services associated with your domain name to ourselves or a third party, or suspend or modify Services related to your domain name. If we terminate Services for a reason other than cause, we will provide a pro-rata refund of your fees.

          3. If we terminate or suspend the Services provided to you under this Agreement, we may then, at our option, make either ourselves or a third party the beneficiary of Services which are substantially similar to those which were previously provided to you. If we have grounds to terminate or suspend Services with respect to one domain name or in relation to other Services provided through your Account, we may terminate or suspend all Services provided through your Account.

          4. We and any registry reserve the right to deny, cancel, or transfer any domain name registration or transaction, or place any domain name(s) on lock, hold, or similar status, as we or the registry deem necessary, in either our or the registry's unlimited and sole discretion: (i) to protect the integrity and stability of the registry; (ii) to comply with any applicable registry policies and/or procedures or ICANN rules and regulations, including without limitation, the registry agreement; (iii) to comply with any applicable laws, government rules or requirements, requests of law enforcement, or any dispute resolution process; (iv) to avoid any liability, civil or criminal, on the part of us or the registry, as well as our or the registry's affiliates, subsidiaries, officers, directors, and employees; (v) to correct mistakes by us, another registrar, or the registry in connection with the domain name; (vi) following an occurrence of any of the prohibited activities described in Section 4.b.ii above; (vii) per the terms of this Agreement; or (viii) for the resolution of disputes concerning the domain name.

        7. FEES AND TAXES:

          1. You agree to pay, prior to the effectiveness of the desired Services, the applicable Service fees set forth on the Pricing Page or otherwise communicated to you. In the event any of the fees for Services change, we will use reasonable efforts to give you thirty (30) days prior notice of such changes on the Pricing Page or by other reasonable means. Please check the Pricing Page often for any changes to our Services fees. All fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term, unless this Agreement specifically provides for a refund. At our option, we may require that you pay fees through a particular payment means (such as by credit card or by wire transfer) or that you change from one payment provider to another.

          2. Unless specified otherwise, the fees for the Services do not include taxes. If we are required to pay ICANN fees or United States or international sales, use, property, value-added ("VAT"), royalty, license, or other taxes based on your use of the Services, then you must pay such fees or taxes. This section does not apply to taxes based on our income.

        8. PAYMENT ISSUES: In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any Services, we and/or your Primary Service Provider may suspend access to any and all Accounts you have with us and/or your Primary Service Provider and all interests in and use of any domain name registration services, website hosting, and/or email services, including all data hosted on our systems and/or on the systems of your Primary Service Provider may be assumed by us or your Primary Service Provider, as the case may be, or may be terminated. We may reinstate your rights to and control over these Services solely at our discretion, and subject to our receipt of the unpaid fees and our then-current reinstatement fee set forth on the Pricing Page or otherwise communicated to you. Reinstatement of Services by your Primary Service Provider may be according to the terms between you and your Primary Service Provider relating to reinstatement. If you have an issue with credit card or other payment charges, you should contact your Primary Service Provider, first, and us, second, regarding the issue before you contact your credit card or other payment process company to request a charge back or reversal of the charges.

        9. EXPIRATION AND RENEWAL OF SERVICES: It is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration or other Services are set to expire. With respect to domain name registration services, we and/or your Primary Service Provider will email a renewal notification approximately one (1) month and approximately one (1) week prior to each such domain name's expiration. In addition, if a domain name is not renewed, we and/or your Primary Service Provider will email an additional renewal notification within five (5) days after the expiration of such domain name's registration. All renewal notifications will be sent to primary contact for the Account associated with the domain name registration. It is your responsibility to maintain current and accurate credit card information should any Services be placed on "auto-renew." We and/or your Primary Service Provider will notify you when renewal fees are due. Should these fees go unpaid, your Services will expire or be cancelled. Payment must be made by credit card or such other method as we may allow or require from time to time. If you select automatic renewal of the Services, we may attempt to renew the Services a reasonable time before expiration, provided your credit card or other billing information is available and up to date. It is your responsibility to keep your billing information up to date and we are not required to, but may, contact you to update this information in the event that an attempted transaction is not processed successfully. Please note: for certain top level domain names, the automatic renewal option is not available.

        10. EXPIRATION OF A DOMAIN NAME REGISTRATION: Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry's database, we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and we may either leave your WHOIS information intact or we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.

          1. Reactivation Period Process. For a period of approximately thirty (30) days after expiration of the term of domain name registration services, we may provide a procedure by which expired domain name registration services may be renewed. We may, but are not obligated to, offer this process, called the "reactivation period." You assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. We may, in our sole discretion, choose not to offer a reactivation period and we shall not be liable therefore. The reactivation period renewal process, if any, may involve additional fees which we and your Primary Service Provider may determine. We may make expired domain name services(s) available to third parties, we may auction off the rights to expired domain name services (the auction beginning close to the end or after the end of the reactivation period), and/or expired domain name registration services may be re-registered to any party at any time.

          2. After the reactivation period, if any, we may:

            1. Discontinue the domain name registration services at any time thereafter without notice. In which case, certain registry administrators may provide procedures by which discontinued domain name registration services may nonetheless be renewed. We will participate in this process, typically called the "Redemption Grace Period" ("RGP"), for each gTLD registry administrator that provides it. We may, in our sole discretion, choose not to participate in the RGP process with respect to any or all of your ccTLD domain name registration services and we shall not be liable therefore. If available, RGP typically ends between thirty (30) and forty-two (42) days after the end of the reactivation period of the domain name services. The current RGP fee is set forth on the Pricing Page and does not include any registration fees that may also be due. We are not obliged to contact you to alert you that the domain name registration services are being discontinued; or

            2. Pay the registry's registration fee or otherwise provide for the registration services to be continued. In which case, we may then set the name-servers and the DNS settings for the domain name services, we may set the DNS to point to no IP address or to IP address(es) which host parking page(s) or a commercial search engine that may display paid advertisements, and we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. We do not have to pay you any of the proceeds we may earn as a result. We are not obliged to contact you to alert you that the domain name registration services are being continued. The domain name will be designated as being in the extended redemption grace period ("ERGP"), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay the ERGP fee (which is the same as the RGP fee) plus any registration fees. After the end of the 120-day period, if you do not exercise your rights under this provision, you have abandoned the domain name services, and relinquish all interests and use of the domain name services; or

            3. If we auctioned the domain name services to a third party, we may transfer the domain name registration services to such third party. In which case, the third party who won the auction for the domain name services will control the domain name services, including control over the WHOIS information and the DNS settings. You may recover the domain name registration services prior to the end of the reactivation period, as such reactivation period applied to you. We are not obliged to contact you to alert you that the domain name registration services are or were auctioned. We do not have to pay you any of the proceeds we may earn as a result of such an auction.

        11. TRANSFERS:

          1. Transfer of your domain name(s) services shall be governed by ICANN's transfer policy, available at http://www.icann.org/transfers/, including the Registrar Transfer Dispute Resolution Policy, available at http://www.icann.org/en/transfers/dispute-policy-12jul04.htm as well as the UDRP and URS as described in Section 17 of this Agreement, as these policies may be modified from time to time. To transfer your domain name(s) you should first login to your Account to lock or unlock your domain name(s) and/or to obtain the EPP "AuthCode" which is required to transfer domain services in an EPP registry (such as .org). Alternatively, you should contact your Primary Service Provider to have your domain name(s) services locked or unlocked or to obtain the EPP "AuthCode." If your Primary Service Provider is unresponsive, you may contact us to have your domain name(s) locked or unlocked or to obtain the EPP "AuthCode" though we may first contact your Primary Service Provider to request that the Primary Service Provider address the request. Only the registrant and the administrative contacts listed in the WHOIS information may approve or deny a transfer request. Without limitation, domain name services may not be transferred within sixty (60) days of initial registration, within sixty (60) days of a transfer, if there is a dispute regarding the identity of the domain name registrant, if you are bankrupt, or if you fail to pay fees when due. We will follow the procedures for both gaining and losing registrars as outlined in ICANN's transfer policies. Transfer requests typically take five (5) business days to be processed. A transfer will not be processed if, during this time, the domain name registration services expire, in which event you may need to reinstate the transfer request following a redemption of the domain name, if any. You may be required to resubmit a transfer request if there is a communication failure or other problem at either our end or at the registry. YOU ASSUME ALL RISK FOR FAILURE OF A TRANSFER WHETHER OR NOT THE TRANSFER PROCESS IS INITIATED CLOSE TO THE END OF A REGISTRATION TERM.

          2. Upon initial registration, we may place a "Registrar Lock" ("ClientTransferProhibited" status) on your domain name services and this will prevent your domain name services from being transferred without your authorization, though we are not required to do so. By allowing your domain name services to remain locked, you provide express objection to any and all transfer requests until the lock is removed, which may be done within your Account.

          3. You explicitly authorize us to act as your "Designated Agent" (as defined in ICANN's transfer policy) to approve each "Change of Registrant" (as defined in ICANN's transfer policy) on your behalf.

        12. OWNERSHIP OF INFORMATION AND DATA: We own all database, compilation, collective and similar rights, title and interests worldwide in our domain name database, and all information and derivative works generated from the domain name database. We own the following information for those registrations for which we are the registrar: (a) the original creation date of the registration, (b) the expiration date of the registration, (c) the name, postal address, e-mail address, voice telephone number, and where available fax number of the registrant and all contacts for the domain name registration, (d) any remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database, and (e) any other information we generate or obtain in connection with the provision of Services, other than the domain name being registered, the IP addresses of the primary nameserver and any secondary nameservers for the domain name, and the corresponding names of those nameservers. We do not have any ownership interest in your specific personal registration information outside of our rights in our domain name database.

        13. AGENTS AND LICENSES: If you are registering a domain name for or on behalf of someone else, you represent that you have the authority to and will bind that person as a principal to all terms and conditions provided herein. If you license the use of a domain name you register to us or a to third party, you remain the domain name holder of record, and remain responsible for all obligations at law and under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration and for ensuring non-infringement of any third party intellectual property rights or other rights.


        15. INDEMNITY: You hereby release and agree to indemnify, defend, and hold us, ICANN, the registry operators, and your Primary Service Provider, as well as the contractors, agents, employees, officers, directors, shareholders, and affiliates of such parties harmless from and against any and all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and court costs, for third party claims relating to or arising under this Agreement, including any breach of any of your representations, warranties, covenants or obligations set forth in this Agreement, the Services provided hereunder, or your use of the Services, including, without limitation, infringement or alleged infringement by you, or by anyone else using the Services, of any intellectual property or other right of any person or entity, or from the violation or alleged violation of any of our or ICANN's operating rules or policies relating to the Services provided. We may seek written assurances from you in which you promise to indemnify, defend, and hold us harmless from the costs and liabilities described in this paragraph. Such written assurances may include, in our sole discretion, the posting of a performance bond(s) or other guarantees reasonably calculated to guarantee payment. Your failure to provide such assurances may be considered by us to be a breach of this Agreement by you and may, in our sole discretion, result in loss of your right to control the disposition of domain name Services for which you are the registrant and in relation to which we are the registrar of record. This indemnification is in addition to any indemnification (a) required under the UDRP, URS, or any other ICANN policy or any policy of any relevant registry; or (b) set forth elsewhere in this Agreement.


        17. DISPUTE RESOLUTION POLICY: You are bound by all ICANN consensus policies and all policies of any relevant registry, including but not limited to: (i) the Uniform Domain Name Dispute Resolution Policy ("UDRP"), which is available at http://www.icann.org/udrp/udrp-rules-24oct99.htm and http://www.icann.org/dndr/udrp/policy.htm along with the UDRP Rules and all Supplemental Rules of any UDRP provider; and (ii) the Uniform Rapid Suspension System ("URS"), which is available at http://newgtlds.icann.org/en/applicants/urs, along with the URS Rules and all Supplemental Rules of any URS provider. The UDRP and URS may be changed by ICANN (or ICANN's successor) at any time. If the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the UDRP and URS in effect at the time your domain name registration is disputed by the third party. In the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions of the UDRP and URS. If you or your domain name is the subject of litigation, we may deposit control of your domain name record into the registry of the judicial body by providing a party with a registrar certificate.


          1. Except as otherwise set forth in the UDRP, URS, or any similar ccTLD policy, with respect to any dispute over a domain name registration, this Agreement, your rights and obligations and all actions contemplated by this Agreement shall be governed by the laws of the United States of America and the State of Washington, as if the Agreement was a contract wholly entered into and wholly performed within the State of Washington.

          2. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of the agreement to arbitrate, shall be determined by arbitration in King County, Washington, before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER IN ANY FORM OF A CLASS PROCEEDING. Further, unless both you and we expressly agree otherwise in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class proceeding. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Service of process on you by us in relation to any dispute arising under this Agreement may be served upon you by first class mail to the address listed by you in your Account and/or domain name WHOIS information or by electronically transmitting a true copy of the papers to the email address listed by you in your Account and/or domain name WHOIS information.

          3. Notwithstanding the foregoing, for the adjudication of third party disputes (i.e., disputes between you and another party, not us) concerning or arising from use of domain names registered hereunder, you shall submit without objection, without prejudice to other potentially applicable jurisdictions, to the subject matter and personal jurisdiction of the courts (i) of the domicile of the registrant as it appears in the public WHOIS record for the domain name(s) in controversy, and (ii) where we are located, currently those State or federal courts whose geographic districts include Bellevue, Washington.

        19. NOTICES: Any notices required to be given under this Agreement by us to you will be deemed to have been given if delivered in accordance with the Account and/or domain name WHOIS information you have provided.

        20. ADDITIONAL REGISTRY REQUIREMENTS. Some registries have additional contractual requirements that you agree to by registering domain names from those registries. You are responsible for reviewing any terms and conditions applicable to or provided by such registries. You can find more information about these additional contractual terms here: https://www.enom.com/terms/terms-reseller-additional.aspx

        21. GENERAL: This Agreement and all applicable ICANN policies and the policies of any relevant registry, including but not limited to the UDRP and URS, together with all modifications, constitute the complete and exclusive agreement between you and us, and supersede and govern all prior proposals, agreements, or other communications. You represent, warrant, and agree that upon entering into this Agreement, that you are not relying upon and have not relied upon any representation, promise, or statement made by anyone which is not recited, contained, or embodied in this Agreement. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of us. The parties hereby incorporate the requirements of 41 CFR 60-1.4(a), 300.5(a) and 741.5, if applicable.

        Questions? Call sales at 1 (425) 274-4500 or visit our Help Center where you can get simple and quick product support.

        For some of the gTLDs, additional terms and conditions may apply. By registering a gTLD, the client accepts this terms and certifies that he meets the criteria. gTLDs for which additional conditions apply can be found here: Individual terms for registering new gTLDs

    3. .eu Domains

      1. Subject

        IP.GR offers the company's clients with domain name registration services having the suffix .eu. IP.GR is an authorized registrant by Eurid.

      2. IP.GR's Obligations

        1. IP.GR is obliged to provide the service agreed each time in accordance with the rules and decisions of Eurid.
        2. IP.GR does not transmit personal data of the registrants to third parties except Eurid and with the sole purpose of serving domain name processes ass:
          • Domain Registration
          • Domain Transfer
          • Registrar Change
          • Change on Registrant Information
          • Domain Deletion
        3. IP.GR is obliged to inform the client of any information disclosed by Eurid on the corresponding .eu domain name.
      3. Client's Obligations

        1. The client has the obligation to inform IP.GR for any changes in the client's contact data.
        2. The client is obliged to pay the fees published in IP.GR's website, even if the client's application is rejected by Eurid. In case of non-payment of debts to IP.GR in the time period specified in each case, the submission of the application is considered to be not submitted.
        3. The client has the obligation to use the services provided according to the telecommunications legislation in force and any illegal use by the client's side, will arise criminal and civil penalties.
      4. Requests concerning registrants personal data

        1. Owners of domain names with a .eu suffix can request Eurid via my.eu website, to access the personal data associated with their domain.
        2. The company is not entitled to serve requests for the disclosure of personal data to anyone other than Eurid itself and in the event of such request, refers the client concerned to my.eu website.
      5. IDN Domains

        1. IP.GR is offering through Eurid Registry the ability to register .eu domain names in Greek characters.
        2. IP.GR does not support all the international characters supported by the .eu domain names registry, just the Greek characters α-ω|ά|έ|ή|ί|ύ|ό|ώ|ΐ|ϊ|ϋ|ΰ. Hence, the availability to check on domain names containing any character different, will return as a result that the domain name desired is not available or not valid, even if this name is actually available or valid.
      6. Service Charges

        1. The client is charged for the services provided by the company according to IP's price list. Prices contain a 24%, 17% or 0% VAT or as defined by the law depending on the case.
        2. The price list is published in IP.GR's website and prices contain also the fees paid by IP.GR to Eurid.
        3. The client has the obligation to pay any debts to IP.GR during the submission of the application and always according to the ways of payment agreed with IP.GR.
        4. IP.GR issues and sends the corresponding financial documents to the address stated by the client.
      7. Name Duration - Renewal

        1. The right obtained with the concession of a domain name with the suffix .eu has a duration of 1 to 10 years according to the registration date.
        2. The registration may be renewed constantly with the payment of the corresponding fees each time.
        3. After the registration or renewal period has expired the .eu domain name is deactivated by Registry, according to the decisions of Eurid.
    4. Renewal - Domain Expiration

      1. Notifications

        IP.GR reminds the client by sending an email at ninety (90), sixty (60), thirty (30) ten (10) and five (5) days prior to the expiration of domain names. In addition, subscribers who have chosen to be notified by SMS (SMS) on their mobile phone, will also receive an SMS.

      2. Stopping services

        If the renewal fees are not settled before the expiration date, the domain operation is terminated by the Registry and the domain enters a quarantine condition.

        When the domain enters quarantine, no other service associated with the domain will work.

        The length of the quarantine status may vary depending on the domain suffix:

        • .gr or .ελ domains enter quarantine status for 15 days.
        • .eu domains enter quarantine status for 40 days.
        • and .com, .net, .biz, .org, .info domains enter quarantine status for 30 days.
      3. Renewal from quarantine

        During the quarantine period, domains can be renewed only by their current owner. After this time, domains, with the exception of gTLDs, are released and can be registered by any interested party. After termination of the quarantine gTLDs enter a redemption period for 90-120 days, where their renewal costs are very high. If they are not renewed by the previous owner during this period, they are left freely available for registration.

    5. Backorder

      1. Service description

        The service is used by the client for the registration of .gr or .ελ names which at the time are not available if they are not renewed after their expiration date. When activating the service for a domain name, the domain is checked, and if not renewed by the current owner and released, immediately there will be an attempt for its registration, without any additional command or client action.

      2. IP.GR's Obligations

        IP.GR is obliged to provide the agreed service in accordance with the rules and decisions of the .gr or .ελ domains Registry. IP.GR is responsible for securing client information and non-disclosure of personal data.

        By activating the service, the company checks the expiration date of the domain and the date of release of the domain and schedules the automated submission of an application for the domain's registration. If the registration is successful, the client will be informed by email from the Registry of .gr or .ελ names.

        The company cannot provide any guarantee for the successful registration of the name for which the service is used.

      3. Client Obligations

        The client must understand that the company cannot provide any guarantee for the registration of the domain, as there is a chance it can be renewed by its current owner. Moreover, after the domain's expiration date, it remains in quarantine status for 15 calendar days. During this period, only the current owner name has the right to renew the domain. Backorder service will attempt to register the domain instantly, after the end of the quarantine period.

        The client accepts that the company is not responsible for not registering the domain for which the service is used.

        The client is obliged to pay the fees for the service, which are listed in IP.GR's website

        The client must use the services provided in compliance with the legislation in telecommunications and any unauthorized use may bring criminal and civil penalties.

      4. Service charge

        The client is being charged for the services provided, based on IP.GR's current price list, which can be modified by IP.GR according to the applicable legislation. Prices are subject to 24%, 17% or 0% VAT or as defined by the law depending on the case.

        The service cost includes the managerial cost of the service and the registration fees of the domain name.

        In case of cancellation of the service, the service cost is not refundable in cash to the client, but in the form of credits, which the client can redeem for any other service provided on the website of the company.

        The cost of the service does not include any discount there might be in the client's account.

        By submitting an order, the client is charged the service's cost.

        As the service includes the registration of the domain name at a later time, if at the time of registration the relative price list has been adjusted, the client will have to pay the monetary difference. If the difference is in favor of the client, the client will be refunded the amount corresponding to that.

      5. Service activation - Duration of use

        The service is activated after submitting and financially settling an order. If the client does not financially settle the order within of three (3) days from submission, the order is automatically canceled. If more than one orders for the use of the service for the same domain name are submitted at the same time, priority has the one that will be financially settled first.

        When the service for a domain name is activated, there cannot be submitted an order for the use of this service for the same name from the same or another client.

        The service remains active and continues to check the domain name for which is activated until it successfully registers the domain or until the service is canceled by the client.

        The client may request the cancellation of the service. If not canceled, the service will be executed at least once. If the execution is successful, the domain will be registered without requiring any additional action by the client. If it is not successful, the service will be automatically extended until the domain's new expiration date. Once the service has been executed at least once unsuccessfully, the client may request the cancellation, seven days after the execution. In this case, the client will be refunded in the form of credits the entire cost of the service, including the service's cost.

        In case the client request the cancellation of the service, before the first execution, the client will be refunded only the domain registration fees, without the service's managerial cost.

    6. Pre-registration

      The client agrees that the company cannot provide any guarantee that the domain will be registered for the client, as the registration of a domain depends on the procedures that the relative Registry follows. The company does not guarantee the successful registration of the domain name.

      The pre-registration application fees consist of two expenses: the domain's registration fees, which depend on the domain itself and the pre-registration application submission cost. The application cost covers all administrative expenses and cannot be refunded to the client. In case the domain is not successfully registered, the client will be refunded only the domain's registration fees.

    7. ID Protect

      ID Protect is a supplementary service, provided after the client's order and financial settlement of the relative fees and for the time period of the client's choice.

      The service can be used for the domain name extensions, that their Registries support the use of this service.

      While using this service, the following information for the domain's owner will be confidential and unavailable for public search (“whois search”): full name, postal address, email address, phone and fax number.

      Despite the fact the owner's info will not be available for public search, the client still preserves any legal right on the domain, such as to alter the domain's owner, transfer it to another registrar or assign it. The client will also preserve the right to control and modify all settings concerning this domain, as well as renew the domain until its expiration date.

      The client also preserves all the obligations deriving from the domain's registration, as they are described in former paragraphs. The client also remains responsible for any monetary or legal claims that might arise from the use of this domain.

      The service can be renewed at its expiration date, for as long as the client needs. The client will receive relative notifications before the service's expiration date. In case the service is not renewed until its expiration date, it will be automatically disabled, without any further notice.

    8. Registrant's Personal Data

      Regarding the collection of personal data for the client, the company collects and consequently processes only the necessary data for the provision of services defined by the operator/registry, having the authorization of data processing and not using them for other purposes. The rights of the registrant origin from the regulation of the cooperating operator/registry, which IP.GR serves and follows without any differentiation and is not dictated in any way by the company or any third party.

      In cases where the company requests supplementary personal data from registrants, such as VAT or ID No. for the purpose of distinguishing between persons who carry same information (like their name), then the client consents to the disposal of these data and that the company collects them as the personal data controller. If the client is acting on behalf of a third party and therefore the alleged person is not the client himself, then it is solely responsibility of the client to prove that he has the prior consent of the data subject (the registrant) and that he has lawfully transmitted the personal data of the registrant in the company while accepting the processes of the cooperating registry and the company, regarding them.

      The company enables the client to submit specific requests regarding their personal data in accordance with the requirements of the European Privacy Policy (GDPR) and in accordance with Greek law, which the client can access through the "I want to" section of his account. The company then receives the client's request, studies it and responds in a manner that complies with the requirements of the applicable legislation and the relevant registry.

  7. Transaction Security – Billing

    1. Client Identification

      To identify a client, IP.GR uses two unique data elements, the client account email address and the password. Both are inserted into the system during the client's registration to the company's website and can be modified at any moment and as many times the client wishes. Access to the account created has only the client, and only through the data the client has specified (email and password). Moreover, the company has taken all possible measures to avoid leaks of these. The client is exclusively responsible for maintaining their secrecy and withholding these data of third persons. The company suggests, for safety reasons, that the password should be frequently altered and avoiding the use of easily traced passwords (e.g. birthdays). In addition, during the creation of a new password, the client must use both letters and numbers.

    2. Availability / provision / termination of services

      IP.GR may ask the customer, as the case may be, to prove the correctness and / or the authorized use of the information that were provided to the company, before the provision of any service. This procedure can be required at any time, either during user registration or when ordering a service or even as a precondition in order the customer to be able to continue using their active service. This requirement mainly aims to the proper and legit use of the services as well as to avoid any malicious action from the customer. Therefore, the customer commits to be able to prove, when and if requested, the correctness and validity of the information provided, whether it concerns himself or the third person for whom he is authorized to act (natural or legal person).

      The company reserves the right to refuse to provide its services to a customer who cannot prove the above-mentioned, or even to temporarily discontinue or terminate the active services if the customer refuses or delays outside of the given timeframe to deliver the required evidence or does not correspond at all to the contact information that were given to the company. The acceptable timeframe may differ in order to be adapted to the linked third parties that provide each service. For instance, if a cooperating data center or a domain name Registry, claims that a website, domain name, email and / or other service provided by the company to a customer is being used illicitly or illegally, the company reserves the right to request from the customer to provide all the necessary legal documents that justify the use of this service, within the timeframe set by the cooperating body, in order to continue the provision of the service.

    3. Transaction Security

      All transactions conducted via IP.GR's website are governed by the International and European Law, regulating matters related to e-commerce, as long as by the Law referring to consumer protection (L. 2251/1994), which regulates matters concerning remote sales. Protecting the transaction confidentiality is self-evident. Every piece of information revealed to the company by the clients is confidential, and every possible measure has been taken to avoid leakage of this information. In addition, this information is used only when considered necessary for the fulfillment of the services provided. The company shall not reveal any information provided by clients unless there is a court or other public authority order. For their personal safety, clients should also treat the information provided by the company as confidential and undisclosed and should not reveal them to any third person. In case of using credit cards during transactions with IP.GR, the company does not, in any case, keep the client's credit card information and has no right to use again these data, for any other reason than completing the transaction in question.

    4. Billing Policy

      The prices posted on the company's website are in euros and do not include VAT. According to the category in which each transaction belongs, the prices are charged with a 24%, 17% or 0% VAT or as defined by the law depending on the case. During the client's registration, the company assumes that the transactions that will follow belong to the regular VAT surcharge and the prices used for these transactions contain a 24% VAT. In case the client meets the criteria to be either included in the reduced VAT category, or conduct an intra-community transaction without VAT charges, has to primarily inform the company, before conducting any transactions.

      The company keeps the right to alter the service prices contained to the company's price table, without any previous notification to the company's clients, other than the relative announcement to the company's website. Any alteration to the prices will be valid from the moment that it is done. Every service purchase is priced with the price valid at the moment that the purchase is conducted and posted on the company's price table. The payment for the service purchase will be done in advance. In case there are any fees for completing the transaction (e.g bank commissions), they are borne exclusively by the client. Moreover, for an order to be completed, the client should have previously settled the financial cost of the order in its entirety. Orders cannot be executed with a deposit or partial payment for the order cost.

    5. Payment Options

      All payments to the company shall be made exclusively by the electronic means as listed below. The company does not accept payments in the office in any way. See below the available payment methods:

      1. Credit Card or Paypal Payment

        IP.GR offers the option of payment for all services provided to the client by credit card or through Paypal. When the client selects in the order procedure to pay using a credit card, the client will be transferred via a secure connection to the environment of collaborating bank Eurobank-Ergasias, where the client may insert the card information. The card will be charged with the amount corresponding to the service selected. This process is completely safe and at no stage of the client's credit card details are disclosed to us or to any third party other than Eurobank-Ergasias bank which is authorized to process online transactions of IP.GR.

        Similarly, during the order, the client can choose to pay through a Paypal account. If paying by credit card or Paypal it is necessary to establish a good faith between the client and the company, to avoid online fraud phenomena. For this reason, in the first transaction of the client via credit card or Paypal, it may be necessary for the company to proceed with all checks required to verify the correctness, validity and legality of all information the client provides the company. In this case, the client order will not be executed until the process is completed. The client's credit card or Paypal account will be charged only once. The services provided by the company will not be renewed upon expiry with automatic charge. Before the expiration of the service, the client will be informed and if desired can proceed with renewing the service by following the relative procedure.

      2. Pay with e-banking through PayByBank

        Payment through e-banking is a payment method that combines speed, automation and security for the client with their bank's e-banking environment. By choosing the payment via e-banking the client receives an informative email with the order summary and a payment code. Then the client connects to the bank's e-banking environment where finds the PayByBank option from the available list of services. By choosing this service the client can proceed to the payment, using the available payment code. Within 3 to 15 minutes, our company receives an update from PayByBank and executes the client's order in an automated way, so it is not necessary for the client to further inform us. In case a technical problem arises in one of the partner parties (Client's Bank, DIAS, PayByBank), the delay may be longer than 15 minutes, so if the services ordered by the client are not available within a reasonable period of time and always within 24 hours from the execution of the payment, it is suggested that the client inform us in order to further review it and provide the ordered services.

      3. Bank Account Deposit Payment

        For the clients that do not wish to use a credit card, there are alternative payment methods (bank account deposit). In case of a bank account deposit, the client should place as a deposit etiology for the transaction, the order code, which the client has received in the email containing all transaction data. In case of additional fees for the transaction completion, these are exclusively borne by the client. The bank accounts provided by the company are only for payments via bank deposit in a bank branch or Online transfer from a bank account to the bank account of the company in the same bank (eg from Eurobank account to Eurobank account). These accounts can not accept payment via wire transfer. If the client wishes to make payment via remittance from another bank beside Eurobank, Alpha Bank, Piraeus Bank and the National Bank of Greece, the client should first contact the company and follow the given instructions. The company may accept bank remittance only if the client is charged for all the expenses (OUR). Finally, after a bank account deposit, the client has the responsibility to inform the company, via phone, email or fax, about the transaction code number and the Bank branch the payment was made.

    6. Order Pricing

      1. Pricing under a special tax scheme

        In case the customer is invoiced under special tax circumstances, both in Greece and in countries inside and outside the European Union, he must inform the company or provide the necessary documents, which the company will ask for, such as a copy of his identity or his company stamp, before proceeding with his order. If the customer does not inform the company before placing an order, the order will include a VAT charge.

      2. Information on pricing

        In the event of incorrect data being found for the issue of the document or the billing document that the customer wants to be issues includes non-acceptable items in accordance with the terms of use, the company will contact the customer in order to resolve the issue. Communication can be done either by telephone or by email. If the customer fails to respond within 30 days, a receipt will be issued.

    7. Order Implementation

      The orders paid successfully via credit card, PayPal or PayByBank are automatically put through, if possible, depending on the service contained in each order, provided that all collaborating networks (registries, ISPs) are properly functioning.

      In case the order is paid through any other means (payment in a bank branch, bank order, transfer to account) or in case of failure of the implementation of the order while paid through credit card (e.g. due to unavailability or malfunction of the registries or any other collaborating networks), the implementation of the order will be completed during working days and hours, after the client has relatively informed the company about the payment, as mentioned above.

      If the implementation of the services contained in an order requires the employment of the company's technical department, then the order but not automatically executed but during working days and hours (Monday to Friday, 09:00 – 17:00).

    8. Tax Documents (Receipt / Invoice)

      The tax documents for any transaction conducted with IP.GR, are sent by email at the client's account email address in .pdf file format. They are official tax documents with the specific notation of the taxation mechanism, that the client can view using "Adobe Reader" and print for any accounting use.

      Tax documents can be issued either using the data that were submitted to the client's account when registering on the IP.GR's website, or using the data of the physical or legal person referred as the owner of the domain name concerning this particular transaction, in case the client is acting with an authorization for a third-party and registers domain names in the third-party personal data.

  8. Privacy Policy

    1. Personal Data and Privacy

      The management and protection of the user's personal data of this website is subject to these terms of use and is in accordance with Greek law and the requirements of the European General Data Protection Regulation (GDPR) on the protection of personal data.

      Concerning the rapid development of information and internet technologies, combined with the fact that Greek Legislation is not yet fully developed as to cover any possible case that might occur, the current terms and conditions are expressed with every caution. IP.GR constantly keeps these terms updated with the provisions and arrangements in use, and in any case preserves the right to modify these terms according to the limitations of the current legislative framework and therefore inform the company's website users.

      In case the visitor of IP.GR's website does not agree with the terms referred to in the current section, should not use or navigate through the content of the site's web pages. The visitor carries also the responsibility for submitting a third person's personal data without relevant authorization, as well as for submitting false or inaccurate data in order to mislead or deceive, that may lead the afflicted to prosecution.

      For a user to sign in IP.GR'S web page and gain full access to the services provided by IP.GR, the following data are required: Full Name / Company's Title, Physical Person's Address / Company Headquarters, Postal Code, Phone Number, Email, Fax, VAT Number, VAT Office, City and Country. If the user registers a domain name, part of these data are notified to the related Domain Name Registry, that is the Hellenic Telecommunications and Post Commission, Eurid and ICANN, through ENOM, that IP.GR is working with.

      The registered user accepts that the company shall in no way be responsible if the personal data kept in its files, are subject to illegal processing causing property damage or moral damage to their subjects, due to force majeure or to any other reason that does not result from serious negligence or deceit of the company.

      The previous information is also required for issuing the necessary fiscal documents and are preserved in the financial database. The company can use this information to propose new subscription services to the client, or for other financial or informative purposes, unless the client does not agree. These data will not be notified to any third party, except for persons directly related to the company, such as the accountant of the company, which is at the same time a representative of the company in the tax office.

      According to the European Union, General Data Protection Regulation - GDPR, the following apply:

      1. Managing personal data - Downloading and sharing with third parties

        The client has the right, through his account page, to request the transfer of his personal data, registered to him by the company, to him or to a third party person in a structured, widely used and mechanically readable form.
        The client may request the transfer of his personal data from one company directly to another if this is technically feasible.

      2. Rectification of personal data

        The client has the right, through his account page, to request the rectification of the incorrect or incomplete personal data registered by the company, without undue delay.

      3. Deletion of personal data

        The client has the right, through his account page, to request the deletion of his personal data registered by the company.
        Cases of deletion of personal data are when personal data are no longer necessary, illegally processed or must be deleted to comply with the legal obligation as defined in the regulation or when the data subject withdraws his consent to the terms of use or objects to their processing.

      4. Use of personal data by the company

        The client has the right, through his account page, to request:

        1. to stop the company from using his personal data for direct marketing
        2. to keep his data in the company, but stop the processing
        3. object to the way the company uses his personal data
        4. to know how the company uses his personal data

      5. Statement of confidentiality

        IP.GR, when providing client service, preserves the personal nature of client's personal data and does not pass it on to any third party (natural or legal person) on its own initiative. IP.GR will disclose domain ownership, email contents, logs to the server, and email communications information to its client only if the Greek authorities request it to investigate infringement cases or if the data subject request it. In this case, IP.GR will fully cooperate and provide any kind of facility to meet the requests. The company keeps records of personal data sent by the user solely for communication, economic and tax purposes.

        For each of the above requests or other requests that the client may request, the company will analyze the request in detail and respond to each of them within a reasonable time and within one month of the date of the request, in a manner that is in accordance with the terms of use accepted by the client and the applicable European and Greek legislation.

        It is clarified that the company recognizes the data subject as having access to its personal data and the right to transfer his data to third parties. Specifically, through the account page and after authorized access, the person concerned is able to exercise the above rights and if he wishes, to send a request to the company, via the "I want to" option on the account page.

    2. Cookies and Tracking

      Cookies are information stored by a website in the browser and are divided into three main categories, functional, statistics and marketing. This division is based on the personal data of our customers as described right below.

      Functional Cookies
      Functional Cookies do not include customers' personal data and are related solely to the operating mechanisms of the website. Such cookies are the Session Cookie (PHPSESSID) which is stored in the browser in order to set the user session and it is deleted right after the browser window is being closed by the user. There are also other operating cookies on various mechanisms of the website such as the Login mechanism where cookies are used for operational checks of the successful login of the user. These functional cookies are crucial for the operation of the website, do not include customers' personal data, without them the website may not be functional and the visitor cannot deny their usage in case they wish to use thorougly the services the website has to offer.

      Statistics Cookies
      Statistics cookies use the IP address of the visitor's browser and share this IP to the statistics record program. Visitors' IP address is their actual personal data and thus, visitors are asked to grant their permission in order their IP address to be used into the statistical record of the site. The record our company uses is made through Google Analytics. Our company monitors statistics on a regular basis in order to draw useful statistical conclusions and improve its services.

      Marketing Cookies
      Cookies related to Business Marketing also use the visitor's IP address in order to display information banners on new services and offers provided by our company. This way, you will be able to see ads from our company related to our services you are interested in, in order to prompt you to these services that you would like to keep up. The website asks for visitors' permission in order to use these cookies for marketing purposes. Our company makes use of these Marketing Cookies through Google Adwords.

      Cookies are being customized through a related popup window that appears when the visitor has not set the desired settings for them, as well as by clicking on the "Cookies Preferences" option at the bottom of our website (footer menu). There, visitors have the opportunity to grant or withdraw their permission for Statistics and Marketing Cookies

      You should also be aware that the visitors of a website can change their browser settings to either accept cookies or reject them. In the latter case, they can navigate through IP.GR website anonymously, but they cannot proceed to registration or use any service offered by our company. In order to gain full access to these services, they will need to re-accept cookies. Moreover, Google gives users the option to disable Google cookies through Preferences Settings panel, from the Ads Preferences section.

      Cookies List

      • First-party cookies:
        • PHPSESSID: Functional Cookie for creating the user session in the browser of the website visitor.
        • IP-GR1 & IP-GR2 & test: Functional Cookies used during the login and registration of the user in the website.
        • cookie_privs: Functional Cookie used to store visitor's preferences concerning cookies on the site.
      • Third-party cookies:
        • Google Analytics: You can see in detail the cookies used by the service Google Analytics here.
        • Google AEC: Cookie used to detect spam, fraud, and abuse to help ensure advertisers are not incorrectly charged and it lasts for 6 months.
        • Google OGPC: Functional Cookie related to the operation of Google Maps and lasts for 2 months.
        • Zendesk chat: The Online chat mechanism uses 2 cookies that are functional and necessary for the mechanism to function. Cookie __zlcmid is required for the initiation of the user session and lasts for 1 year, while __zlcprivacy cookie has value one as an indication that the user accepted the functional cookie in order to enable live chat.
        • Facebook _fbp: This is a Marketing Cookie that will help deliver our advertising banners to people who have already visited our website when they are on Facebook. It lasts for 3 months.
        • Microsoft MUID: Marketing Cookie which is widely used by Microsoft as a unique user identifier. The cookie enables user tracking by synchronizing the ID across multiple Microsoft domains.
        • Bing Ads: Displaying ads through the Bing search engine uses three cookies. The first is _uetvid which stores and logs visits within the website and lasts for 13 days. The second one is _uetsid and it is also used to store and record the visits within the website and lasts for 1 day. The third one is MSPTC and through it relevant content ads are served to visitors and it lasts for 1 year.

      IP Address Anonymisation
      Visitors who do not wish their IP address to be recorded to Google Analytics by leaving the "Statistics" checkbox unchecked, use the anonymize_ip parameter in the tracking code of that mechanism in order visitors' IP address to be protected, which is mainly the only personal data concerning them. You can view in detail the anonymize_ip functionality here. If someone enables the checkbox "Statistics", then this particular parameter (anonymize_ip) is not included in the tracking code.

      Cookie Preferences
      The visitor of the site can adjust his preferences regarding cookies by clicking the "Cookies Preferences" link in the footer menu of the page. The Cookies Preferences dialog also appears when the visitor opens the site for the first time and as long as it has not set a specific preference. On a yearly basis the website will ask the visitor to reset his preferences.

    3. Personal data maintained by IP.GR online and offline

      IP.GR maintains the least possible personal data of clients and only for issues related to the operation of the services they enjoy from the company, as well as security issues and ensuring the smooth provision of the service.

      1. User account data:

        In order to create an account, the prospective client is required to complete the registration form on the IP.GR's website by accepting the terms of use, which are available under the "Terms of Use" option on the IP.GR website. For a completed client account, information such as Name and Surname and/or Business Name (if business account), Contact Telephone, Address Details, Tax Information (VAT number) are requested.

        This information is requested in order to enable client communication whenever necessary, for client service-related issues or for procedural issues such as service pricing. The company maintains and processes these data in the capacity of the personal data controller and the client consents to this actively, by accepting the terms of use of the service.

      2. Domain names data:

        For domain name registration, IP.GR asks the client to specify domain owner information, which may be different or identical to client's account data, depending on who owns the domain. Because each client can register domain names on any data he wants, the client's account can accumulate data from many different domain owners that only the client can access these data after a login on the company's website, as well as IP.GR when it comes to managing the client's services, for example in domain renewals, pricing, supervision of proper operation or at the request of a state authority and with the necessary legal safeguards laid down by the law at the time and for each circumstance.

        The company maintains and processes these data in the capacity of the personal data processor and the capacity of the data controller is assigned to the respective operator/registry. See the Registrant's Personal Data section of this page for more details.

        For example, domain's owner data are only given by a public prosecutor's order or if otherwise specified by the registrant, so in a corresponding case IP.GR operates in the manner prescribed by law. You can see detailed information on managing personal data concerning the domain names under the Domain Names category of this page.

      3. Client requests:

        Clients may send emails via email addresses to the company's email address or fax, enclosing in some cases documents (ID's or corporate stamps). Such requests are, for example, changing account data, transferring a domain from one client account to another within IP.GR, transferring hosting subscriptions from one client account to another within IP.GR, deleting active hosting subscriptions, etc. The company maintains a copy of the attached records of the requests at its offices in a specially protected place for a reasonable period of time, related to the duration of the relevant service, the legislation covering the service and the wish or denial of the client as to maintain this file.

      4. Transfers - Domain name changes:

        Actions of brand name change and transfer related to .gr or .ελ domains are made as orders through the IP.GR platform, and after the financial settlement of the order, the domain administrator receives the request for the relevant transaction. After completing the required fields, the application is forwarded to IP.GR to subsequently forward it to the National Telecommunications and Post Commission to complete the process. A copy of the application is kept at the IP.GR offices in a specially protected location.

      5. Proof of payments:

        When orders are settled financially, clients receive either by email or fax a copy of their payment, usually the bank deposit they have made. Copies are retained in the system until the IP.GR bank accounts are credited with the corresponding amount. After the payment is received, the evidence is permanently deleted by the system.

      6. Tickets – Support and communication requests:

        Electronic communication between the company and clients on matters relating to the company's services or problems faced by clients and any other form of communication are kept in the system for a reasonable time and are deleted following the client's order or during the periodic maintenance of the systems. Messages serve a history of communication between the client and the company so that the company knows the type of problems that a particular client is facing and offers more efficient services on a case-by-case basis.

      7. Data about SSL security certificates:

        For SSL security certificate orders, the company asks the client to specify the details of the owner of the certificate, in order these details to be transferred to the issuing authority of the security certificate. These include personal data such as address details, business name, business role, email, etc. The company does not use this data other than issue the security certificate.

      8. Data for other services:

        For the operation of each service, IP.GR only requests the necessary information regarding the management of the service. In addition to domain name services and SSL certificates, IP.GR does not request personal data for other services.

      9. Billing data:

        In order to allow the billing of the services IP.GR asks the client to set his billing information prior to checkout and lets him create billing profiles for the client in order to facilitate the pricing of future services and avoid the need the client to constantly type the same data. The accounting department of the company also has access to this data, in order to issue documents for the client, return taxes and cooperate with the tax office as defined by the country's legislation.

  9. Technical Support

    The company provides technical support either by phone or by email/ticket.

    1. Working hours

      1. Telephone support

        Telephone support is available Monday to Friday, 09:00 - 17:00, except holidays.

      2. Email and Ticket support

        Email/ticket support is provided daily, 09:00 - 00:00.

      3. In General

        The majority of email support requests are usually answered within a few minutes up to 24 hours, depending on the nature of the request. Support requests that require further investigation or additional technical tasks, such as requests for site transfers or application debugging, are served Monday to Friday, 09:00 - 17:00, except holidays. In case of requests involving complex programming tasks, these requests are served after contacting and consulting client over the phone.

        The company is obliged to provide technical support related only to the services offered by the company, that is, for any issues related to domain name registration and web hosting services.

    2. Further support

      Other issues related to client applications can be resolved with or without additional charges, in consultation with the client and depending on the nature of the issue. In any case, it is at the discretion of the company to provide additional support and if this happens, the company may not resume the provision of this service, without any obligation or liability for the company.

  10. Limitation of Liability

    1. Service Level Agreement (SLA)

      The company's responsibility towards its clients is described in detail in this section of the Service Level Agreement (SLA), as follows:

      1. Guarantee

        The guarantee provided by the company about the hosting services available to its clients provides the compensation of its clients in the form of an extension in their hosting time when the service interruption time exceeds the stipulated limits and is not in any way related to a refund or other goods. By accepting the terms of use of the company, the client also agrees and accepts the Service Level Agreement (SLA) of the company and undertakes that he will not demand any kind of claim by the company for data loss or other damages may result from the failure of the company to provide services or technical support.

        The company aims to provide its clients with hosting services in an uninterrupted manner regardless of their geographical location and the access time of the hosting services provided. The dependence of our services on intermediaries but also by the nature and technology of computer systems and networks, makes it impossible to provide this guarantee in absolute terms, thus resulting in a fair rate of service interruption which the company agrees to return to the client by expanding the expiration time of their hosting subscription as described below.

        The downtime is measured on a monthly basis and technically controlled by the company through the packets exchanged by the server with other nodes on the internet. In the event that the server stops exchanging data packets with other internet nodes and not responding in none of its services, the company considers that there is a service interruption and the downtime counts from the point at which the interruption of data traffic was detected by the server. The inertia of a server due to lack of requests is not included in this category and is a normal period when the server does not exchange packets but is available to serve any requests that will receive.

        The percentage of service interruptions that the company offers as a guarantee is the 1% of the time on a monthly basis, so the company estimates that 99% of its hosting services are active.

        The client has the ability to inform the company if they notice a non-response of the company's server. The company will study the client's request and if it is technically proven by the company's research or even by client's proof that the server is not responding, then the company undertakes to compensate the client as defined in this section, from the reporting time of the service discontinuation or the point of evidence of service interruption, if this can be identified and differs from the above.

        Compensation in the form of time extension at the end of the client's hosting subscription is defined as follows:

        • Monthly correct operation: between 97% - 99% has as compensation 50% credit of the month.
        • Monthly correct operation: under 96.99% has as compensation 100% credit of the month.

        Appropriations apply only the hosting service itself and not accompanying services such as SSL purchase, domain purchase, backorder, id protect, e.t.c.

      2. Limitations

        The company has not the responsibility nor the obligation to pay any form of compensation or credit for the interruption or malfunction of his services to the client, in each of the cases where the following restrictions apply:

        • In the case of damage from large-scale natural disasters such as floods, fires, earthquakes, etc., in the case of human intervention in the form of hostilities such as terrorist attacks, warfare, electronic warfare, attack by hackers or viruses, in the case of interruption of the service by a supreme state authority and with a proven cause of interruption and other similar level reasons that cannot be fully described in this section.
        • If the client reports an interruption of the service that the company does not accept and at the same time proves the proper functioning of the service. If this is caused continuously and unjustifiably by the client, thereby damaging the company through futile company's involvement with non-existing problems, then the company reserves the right to charge the spent work hours to the client and, if he refuses to pay, discontinue the provided services for the reason that this behavior violates these Terms of Use multiple times.
        • IP.GR does not bear any responsibility for poor network quality, malfunctioning or disruption of the network elsewhere on the Internet that prevents the client's access, as well as being not responsible for the browsers, DNS, or the internet service provider selected by the client, which may make it impossible for the service to be accessible by the client.
  11. Acceptance of the Terms of Use

    1. User Consent

      By visiting, browsing and using the services of the website the user/client declares being aware of the general terms of use mentioned in the current web page and fully accepting their content. In case of not acceptance, the use of the website and the services is prohibited.

      The user/client agrees that will defend in any court and will protect IP.GR from any responsibility, financial claims or loss and will pay any debt, as long as attorneys' fees from any case aroused by the client's actions or content published via IP.GR with or without the client's permission.

    2. Third Party Software

      The company provides the client with third-party software depending on the service requested. The license terms governing the use of third party software may differ from the terms of use of the company. The provision and supply of third-party software is not part of the IP.GR's software. The company may not provide support or warranties regarding the use and the functionality of such third party software. Clients are bound by all third-party software license terms and must accept them.

    3. Changes to terms

      IP.GR preserves the right to change at will and without any further notice, but the announcement in this page, the terms considering the content of the clients' web pages and it is the client's responsibility to inform about any changes from this website.

      1. Latest update of the Terms of Use

        The terms of use on this page were last updated at Thursday, February 22, 2024.

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