Terms of use


The webpage www.ip,gr, is IP.GR's website, which will be reffered to in the following as "company", which is located in Thessaloniki, I. Dragoumi and Vamvaka 1 str., P.O. 54631 and is an Internet Service Provided (domain name registration and web hosting). The terms and conditions following, are related to the website use by the visitors and services prvided by the company. In case the IP.GR's website visitor does not agree with the terms with the conditions laid down in this Section, should not use the services provided by the company. For the sake of convenience, in the following the visitor / user of IP.GR's webpage will be reffered to as client, even if the user has not or has no intention to purchase any service provided by IP.GR.

Terms of Use Acceptance

Using the website and the services provided by IP.GR, implies full acceptance of the following terms by the client. The client agrees that for any case that arises, the laws of the Greek State will be applied. To solve these cases, responsible will be the courts of Thessaloniki. IP.GR preserves the right to change at will and without any further notice, but the announcement in this page, the terms considering the content of the clients' webpages and it is the client's responsibility to inform about any changes from this website.
The user / client agrees that will defend in any court and will protect IP.GR from any responsibility, financial claims or loss and will pay any debt, as long as attorneys' fees from any case aroused by the client's actions or content published via IP.GR with or without the client's permission.
The use of this website should be only for legitimate purposes and the visitor has the obligation to use the website according to morality and the current IP.GR terms.
By visiting and navigating in this website, the user/ client declares being aware of the general terms of use mention in the current webpage and fully accepting their content. In case of not acceptance, the use of this website is prohibited.


The copyrights of the content and services in the IP.GR's website that are or will be introduced at this website, belong only to IP.GR and are protected by Greek, EU and international copyright laws.
The names, images, logos, brands and trademarks used for the operation of the this website and are related to the content and services provided, are protected by the provisions concerning industrial and intellectual property rights and are the exclusive IP.GR and any third party beneficiaries property.
Except the simple and direct reading for information, each visitor of IP.GR's website is not allowed to copy, distribute, reproduce, commercialize, transmit, transfer, use and republish the content of the website, in every manner and for any reason, without written permission by IP.GR. The entire content of this website has been filed in both print and digital format to notary in Thessaloniki and any of the actions specified above can be legally procecuted.

IP.GR's Duties and Responsibilities

The communication between the company and the company's clients, will be conducted mainly via email and via notification that the company publishes on the website (www.ip.gr). The client agrees to communicate electronically with the company, and every communication conducted electronically between the parties is considered to be fully meeting the statutory requirements of written form.
IP.GR regularily updates the applications/ programs installed in the company's servers, so as to maintain the security levels and provide the most recent versions of these applications. The client has the responsibility to relatively update the websites' code, so as to be compatible with IP.GR's servers. IP.GR has no responsibility for any damage caused during the updates.
IP.GR has no obligation to monitor thr information transferred and stored in the company's servers, nor any responsibility to search for facts or circumstances indicating illegal activities. The company does not interfere, or modify stored data. If a judicial or administrative authority orders the withdrawal of material, the material is immediately removed and will become impossible to access.
IP.GR has no authority or control over the clients using the company services.
The current webpage contains references via links in third party websites, in which the visitor has access on his own responsibility, without the company carrying any responsibility or providing any guarantee concerning the websites' content.

Force Majeure

The Company is not responsible for failure to fulfill any obligations while providing the service, due to force majeure events. Force majeure is any event beyond the control or will of the company, which is objectively unpredictable and can not be prevented even with extreme measures of care and prudence, such as: war, riots, natural disasters, fires, explosions, acts of sabotage, strikes, telecommunication equipment failures , appearance of viruses and other.
IP.GR is constantly paying effort so as the information, the content and the services provided through the company's website are in any moment accurate, complete and updated. In any case though, the company can not guarantee and carries no responsibility for any damage caused to the clients or others while using the web site, the services available through it, and / or the content that is published on it. Moreover, IP.GR is paying any possible effort for the proper operation of the company's network, however, in no case is the company able to guarantee that the operation of the company's website, servers or/and other webpages transmiting IP.GR's website content, will be uninterrupted and/or smooth, free from viruses or related elements. As a result, the company has no responsibility for any damage caused to the clients or others, that will have to do with the operation of the foregoing.
IP.GR has the right to forward personal data to affiliated companies, as long as it is necessary for reasons of facilitating the operational or data transactional relationship between the company and the clients or for statistical or historical reasons.

Customer Obligations

The visitor / user of the website, services or any other IP.GR content is using them on hos own initiative and responsibility and IP.GR has no responsibility for any kind of damage the visitor/ user may suffer.
The client should not impede the services provided by IP.GR to any other person and in any company network (service attacks) and should cause no deliberate attempts of overloading the network services (any content including computer code, files or programs designed to destroy or limit the functionality of software or hardware).
IP.GR blocks any communication with networks which have formerly acted in a malicious manner. The client understands not having access to and towards such networks via IP.GR's services in any way (sending /receiving mail, data exchange and other).
IP.GR protects and uses the website visitor's personal data that may be submitted to IP.GR and which the visitor willingly provides to the company, according to the Greek State legislation and only for creating a company-client relationship. The client has the obligation to keep and update the client's personal data, so as to be maintained accurate and valid and in case of any altering, the client has the responsibility to correct these data. When accessing webpages or services provided by IP.GR through it requires the use of a username and password, then the client exclesively is responsible for leaking these information to third parties, or illegally using these data.
The communication between the client and IP.GR is conducted via the email address the client uses during the registrartion in IP.GR's website and that the client should oftenly check, so that address is not listed as spam. Also, the client has the responsibility to make sure that IP.GR's emails are not blocked by the client's ISP provider and that IP.GR's email addresses are listed among acceptable senders. IP.GR carries only the responsibility to send any email to the email address the client has specified and it is the client's responsibility to receive it successfully.
The client should preserve the account's password, to prevent any unauthorized access to the clients account. The client is responsible for any activity thatcomes from the client's account, unless it is proven that the client has been a victim of piracy.
In case the client obtains from IP.GR services to be used by a third party or acts generally for another person, the client declares having full authorization by this party to use the party's personal data and that the third party is aware (e.g creating contact with a third person's data to register a domain name, hosting subscription for a third person's domain or billing information). In addition, the client acknowledges that the client is receiving all updates and has the duty to relatively inform the third person being represented.
IP.GR preserves backups of the servers for recovery purposes, but no guarantee can be provided for their integrity. The customer has the responsibility to maintain local copies of the content and of all the required information. All file names to be published and stored in the company servers should consist exclusively of lowercase English characters without spaces. In case website backup recovery, file names that do not meet the above requirements, cannot be recovered.

Privacy Policy

The management and protection of the website user's personal data is due to the terms and conditions of the current part, as long as to the provisions of domestic law related to issues concerning one person's protection from it's personal data management, as they have been developed so far with the committee on personal data privacy president's decisions, the Presidential Decrees 207/1998 and 79/2000 and the article 2 of Law 2819/2000. Moreover, provisions and directions of the European Law are in force.
Concerning the rapid development of information and internet technologies, combined with the fact that Greek Legislation is not yet fully developed as to cover any possible case that might occur, the current terms and conditions are expressed with every caution. IP.GR constantly keeps these terms updated with the provisions and arrangements in use, and in any case preserves the right to modify these terms, having informed the company's website users and according to the limitations of the current legislative framework.
In case the visitor of IP.GR's website does not agree with the terms reffered to in the current section, should not use or navigate through the content of the site's webpages. The visitor carries also the responsibility for submitting a third person's personal data without relevant authorization, as well as as for submitting false or inaccurate data in order to mislead or deceive, that may lead the afflicted to prosecution.
For a user to sign in IP.GR'S webpage and gain full access to the services provided by IP, the following data are required: Full Name / Company's Title, physical person's Address / company Headquarters, Postal Code, Phone Number, E-mail, Fax, VAT Number, VAT Office, City and Counrty. If the user registers a domain name, part of these data are notified to the related Domain Name Registry, that is the Hellenic Telecommunications and Post Commission, Eurid and ICANN, through ENOM, that IP is working with.
The previous information are also required for issuing the necessary fiscal documents and are preserved in the financial database. The company preserves the right to use these information to propose new subscriptional services for the customer, or for other financial or informative purposes, unless the customer does not agree. These data will not be notified to any third party. If IP.GR's services user conducts a payment via credit card for the transactions made with the company, the user's credit card is charged one and only time and for the transaction specified. The credit card information are not stored and cannot be used for any other purpose.


Cookies are small text files that are sent from the company's web server to the site visitor's browser and saved to the visitor's computer. A cookie has no access to data stored to the user's system and it can not read cookie files created by other sites. There are two broad classes of cookie files, permanent and session. Session cookies are used to keep track of information needed by a user and the user's browser on their journey through a website. They have a short lifetime and expire within a few minutes , once a visitor has left the site.
IP.GR uses session cookies to keep the webpage's visitors logged in, so that they are able to complete certain tasks such as registering new domain names, renewing domain names and hosting subscriptions they already own, updating their personal data and more. Google cookies are also used by IP to track down web traffic in the site's various pages, in order to create statistical data through Google Analytics and for marketing purposes. Determining the website's areas that are of significant interest or might be really useful, allows IP to prioritize future updates and enchancements to the company's website.
The page's users may use their browser's settings to refuse cookies or be alerted when a cookie is being sent at any time. In this case, they may view IP.GR's website anonymously, but will not be able to register or use the services offered by IP. To fully access IP.GR's services, users have to allow access to cookie files again. Moreovre, Google allows visitors to deactivate cookies, through it's Preference Manager, www.google.com/settings/ads/onweb, in Ad Preferences.

Technical Support

The company provides technical support either by phone or by email / ticket. Phone support is available Monday to Friday, 09:00 - 17:00, except holidays. Email / ticket support is provided daily, 09:00 - 00:00. The majority of email support requests are usually resolved within a few minutes up to 24 hours, depending on the nature of the request. Support requests that require further investigation or additional technical tasks, such as requests for site transfers or application debugging, are served Monday to Friday, 09:00 - 17:00, except holidays. In case of requests involving complex programming tasks, these requests are served after contacting and consulting customer over phone.

The company is obliged to provide technical support related only to the services offered by the company, that is, for any issues related to domain name registration and web hosting services. Other issues related to client applications can be resolved with or without additional charges, in consultation with the customer and depending on the nature of the issue. In any case, it is at the discretion of the company to provide additional support and if this happens, the company may not resume the provision of this service, without any obligation or liability for the company.

In General

IP.GR has the obligation to protect customer's personal information and has no right to notify these information to any third party (natural or legal) for any reason. IP.GR will notify the contents of the electronic communication of the company's customers only in case there is a relevant request from greek authorities in order to clarify matters of law violations. In this case, IP.GR will fully cooperate with the authorities and will provide any facilitation to reveal illegal activities. The company preserves databases containing the personal information a user provides, exclusively for communication, financial and fiscal purposes. Moreover, has the right to manage part or all elements of data a user has submitted, for financial and statistical reasons and in order to improve the services or information provided to the user.

Domain Names

IP.GR provides domain name registration services to the company's customers, provided they agree and follow the terms of use listed in the currency webpage. In case IP.GR becomes aware of any customer violating this terms, IP has the right to suspend the account of this customer, to remove the name servers of the domain names the customer has under management so that they can not be used and finally, to send the authorization codes to the customer, in purpose to transfer the names to another registrant within 7 days.
With every domain name registration, the customer has the ability to activate the forwarding and full dns control services IP is offering free of charge. If the customer activates these services for a specific domain name, IP does not control and has no responsibility over the final result and the content of the page in which the domain is redirected.
These services can be used only when the page is redirected to webpages with legal content, according to the Greek legislation, do not contain pornographic, racist, or generally unethical material and do not affect third-party interests.
No refund (in credit card or cash) can be done, when the procedure of registering, renewing or transferring domain names has been completed.
Differences that may arise between the customer or between other person with IP.GR, if not resolved in a friendly manner, will be assigned in the exclusive jurisdiction of the courts of Thessaloniki and the Greek law will be applied. IP.GR has the right to modify the current terms according to the applied legislation, due to reasons of sudden conditions change or force majeure.

.GR Domains


IP.GR provides the customers with domain registrant services, according to the 268/73(GG. 161/31-12-2002) decision of the NTPC.

IP.GR's Obligations

IP.GR is obliged to provide every time the agreed service according to the terms and decisions of NTPC. IP.GR keeps the customer's data secure and does not publish any of the customer's personal data. IP is obliged to inform the customer for any information notified by NTPC or the Registry that involves the .gr domain name.
In cases the decision of NTPC is necessary (applications for registering, transferring e.t.c.), the only obligation and responsibility of IP.GR is to send the relevant application to the Registry. IP can give any guarantee that the application will have affirmative results, as it is exclusively the decision of NTPC.

Customer's Obligations

The customer is obliged to inform IP.GR about any change in the customer's contact data. The customer has the obligation to pay the fees listed in IP.GR webpage even if the application is rejected by NTPC. In case of non-payment of the customer's debts to IP in the time period agreed in each case, the application is considered to have not been admissible.
The customer has the obligation to use the services provided according to the current telecommunications legislation and any illegal use by the customer's side, will cause criminal and civil penalties.

Service Charge

The customer is charged for the services provided according to IP.GR'S price list, which IP can modify according to the applied legislation, the prices contain a 24%, 17% or 0% VAT, depending on the case.
The price list is published in IP.GR's website and the prices contain the fees paid by IP to NTPC. The customer has to pay any debts to IP during the application's submission and always in the payment ways agreed with IP.GR.
IP.GR issues and sends the relevant documents to the address specified by the customer.

Special Terms

During the submission of any application to NTPC the customer declares that: The information submitted in the current application are true and accurate.
Does not affect and third-party rights in his knowledge.
Commits the specified legal entity (in case of a legal entity).
In case the application concerns service that will be used by another person or is submitted for a third person, that the customer has been fully authorized by that person to use the person's data and that the customer's actions are in the third person's knowledge.

Domain Duration – Renewal

The concession of the name can be constantly renewed for a two (2), four (4), six (6), eight (8) or ten (10) -year time period each time with the payment of the relevant fees. After the concession or the renewal period, the .gr domain name is deactivated by the Registry, without previous decision by NTPC.


During the registration of a .gr domain name, the registered responsibly declares according to Law 1599/86 that:
1. the data he declares in the current application are true and accurate
2. the specified legal entity is committed (in case of legal entity)
3. If the second level variable domain name field is identified as a regional term contained in the regional terms list published in NTPC webpage in both Greek and Latin form, the customer is the Local Authority.
4.In case of .com.gr Domain Name Registration, engaged in trade
5.In case of .net.gr Domain Name Registration, is an ISP (Internet Service Providers - ISPs) or network provider
6.In case of .org.gr Domain Name Registration, is a nonprofit organization
7.In case of .edu.gr Domain Name Registration, is an educational organization
8.In case of .gov.gr Domain Name Registration, is a government agency


Based on a NTPC decision, .gr domain names are allowed to be transferred. The person transferring the name, gives the rights to the person accepting the transfer. The customer who wishes transferring the right and the person that accepts it have both to submit in IP.GR the relevant transfer application.
According to Law 1599/86 the person transferring the name, responsibly declares that:
1.the specified name is transferred to the person accepting the transfer.
2.Commits the specified entity (only in case of legal entities).
3.In case of third level domain names in which only the third level is variable, that has the title corresponding to the entities that can be assigned with the specified domain name that the non-variable field creates.
4.The current .gr domain name holder is a legal entity, in whose rights and responsibilities occurs according to relevant legalization documents attached in this certain case, due to e.g. merger by absorption, conversion from SA to Ltd., Spin-offs, etc.
5.In case of alteration in the name of the holder due to universal succession, that the person is the holder's rightful heir. In this case, attaches the relevant legalization documents. The relevant expected fees or transfer are listed in IP.GR's website.

Name Change

During the name change of a .gr domain name, the registered declares responsibly according to Law 1599/86 that:
1.The information submitted with the current application are true and accurate.
2.Commits the specified entity (in case only of legal entity).
3.Despite the alteration in the domain holder's name, the new and the previous holder are the same entity, as it has been previously declared. In this case, the relevant legalization documents are attached.

Registrar Change

During the registrar change of a .gr domain name, the registered responsibly declares, according to Law 1599/86, that:
1.The information submitted with the current application are true and accurate.
2.Has fulfilled any financial obligations to the former registrar, concerning the specified domain name for which transfer the registered applies.
3.Commits the specified entity (in case only of legal entity).
After the registrar change procedure is completed, the authorization code changes to a new random code. Then, the customer is obliged to change the authorization code to a code of the customer's choice using the management panel. The new domain name authorization code should not have been used in the past in another registration for the same or another domain name that the registered has submitted to the same or another registrar and contains elements more than sting of characters, for safety reasons.

Change Data

The registrant has the obligation to keep his contact data updated.
During the data change the registrant responsibly declares, according to Law 1599/86, that:
1.The information submitted with the current application are true and accurate.
2.Commits the specified entity (in case only of legal entity).


IP.GR offers .com .net .org .biz .info and other gltd domain name registration services. IP.GR is not an officially authorized registar for .com .net .org .biz .info and the rest gtld domains, but cooperates with Enom, which is an approved by ICANN (www.icann.org) registrar. IP.GR operates as Enom reseller company and can not guarantee the services of Enom.The use of .com .net .org .biz .info domains and other gtlds registration services and SSL certificates through IP.GR, implies acceptance of the terms of use published in the web site of collaborating company Enom, at www.Enom.com. The registrant information of com .net .org .biz .info domains, as of the rest gtlds are publicly available and are not protected by confidentiality that ensures privacy. These elements are visible through any Whois database online.

Domain Name Registrants' Rights and Responsibilities

1. Domain Name Registrants' Rights:

a.Your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.

- You are entitled to review this Registration Agreement at any time, and download a copy for your records.

b.You are entitled to accurate and accessible information about:

  • The identity of your ICANN Accredited Registrar;
  • The identity of any proxy or privacy service provider affiliated with your Registrar;
  • Your Registrar's terms and conditions, including pricing information, applicable to domain name registrations;
  • The terms and conditions, including pricing information, applicable to any privacy services offered by your Registrar;
  • The customer support services offered by your Registrar and the privacy services provider, and how to access them;
  • How to raise concerns and resolve disputes with your Registrar and any privacy services offered by them; and
  • Instructions that explain your Registrar's processes for registering, managing, transferring, renewing, and restoring your domain name registrations, including through any proxy or privacy services made available by your Registrar.

c.You shall not be subject to false advertising or deceptive practices by your Registrar or though any proxy or privacy services made available by your Registrar. This includes deceptive notices, hidden fees, and any practices that are illegal under the consumer protection law of your residence.

2. Domain Name Registrants' Responsibilities:

a. You must comply with the terms and conditions posted by your Registrar, including applicable policies from your Registrar, the Registry and ICANN.

b. You must review your Registrar's current Registration Agreement, along with any updates

c. You will assume sole responsibility for the registration and use of your domain name

d. You must provide accurate information for publication in directories such as WHOIS, and promptly update this to reflect any changes.

e. You must respond to inquiries from your Registrar within fifteen (15) days, and keep your Registrar account data current. If you choose to have your domain name registration renew automatically, you must also keep your payment information current.

You can read the detailed terms of use by clicking here


This Registration Agreement ("Agreement") sets forth the terms and conditions of your use of domain name registration and related services ("Services"). In this Agreement "you" and "your" refer to you and the registrant listed in the WHOIS contact information for the domain name. "We", "us" and "our" refer to the registrars listed at the bottom of this document, any one of which will be the registrar for your domain name and all of which share common ownership, common terms and conditions, and a shared Services infrastructure. To determine which registrar your domain name is registered with, perform a WHOIS lookup at http://www.uwhois.com. You obtain the Services through your primary service provider, with whom we have a wholesale relationship (your "Primary Service Provider"). Your relationship with your Primary Service Provider may be governed by additional terms, as you and your Primary Service Provider may agree. "We," "us" and "our" does not include your Primary Service Provider, except when specifically mentioned or unless your Primary Service Provider is one of us (i.e., if your Primary Service Provider is also one of the registrars listed at the bottom of this document).

  1. YOUR AGREEMENT: By using the Services, you agree to all terms and conditions of this Agreement, the UDRP (defined below), the URS (defined below), and any rules, policies, or agreements published in association with specific Services and/or which may be adopted or enforced by the Internet Corporation for Assigned Names and Numbers ("ICANN"), any registry, or governments.

  2. CHANGES TO THIS AGREEMENT: This Agreement may change over time, either through amendments by us, changes to ICANN policy or applicable law which may or may not be reflected in the text of this Agreement, or otherwise. Before any material changes to this Agreement become binding on you (other than changes resulting from a change in ICANN policy or applicable law), we or Your Primary Service Provider will notify you of such changes by, for example, sending email to you at your email address of record. If, as a result of such a change, you no longer agree with the terms of this Agreement, your exclusive remedies are (a) to transfer your domain name registration services to another registrar, or (b) to cancel your Services, including domain name registration services, with us. Your continued use of the Services following notification of a change in this Agreement indicates your consent to the changes. Unless otherwise specified by us, any such change binds you: (1) thirty (30) days after we or Your Primary Service Provider notify you of the change, or (2) immediately if such change is a result of a new or amended ICANN policy or applicable law.

  3. REGISTRANT RIGHTS AND RESPONSIBILITIES: ICANN has developed, in consultation with registrars, a webpage that identifies important registrant rights and responsibilities. The document provides a "plain language" summary of terms related to Registrant Rights and Responsibilities as set out in the Registrar Accreditation Agreement (RAA), for posting on registrar websites. While some of the terms included do not specifically refer to registrants, those terms are included because of the potential import to understanding registrar/registrant relations. The document also summarizes registrant rights and responsibilities that arise within ICANN Consensus Policies and specifications, as those policies and specifications are incorporated into the RAA. The summarization of terms within this document do not override or replace the terms set forth in the RAA or within those specifications or policy. Please review these important Registrant Rights and Responsibilities.

  4. YOUR ACCOUNT: You must create an account to use the Services ("Account"). Your Account is typically managed and/or provided by your Primary Service Provider. You are solely responsible for maintaining, securing, updating, and keeping strictly confidential all login IDs and passwords, and for all access to and use of your Account by you or any third party.


      1. You must provide certain current, complete and accurate information about you with respect to your Account information and with respect to the WHOIS information for your domain name(s). Within seven (7) days of any change to such information, you must update such information as needed to keep it current, complete and accurate. You must submit the following with respect to you, the administrative, technical, and billing contacts for your domain name registration(s) and other Services: name, postal address, e-mail address, voice telephone number, and where available, fax number. The type of information you are required to provide may change and you must provide such information and keep your Account information current. Not providing requested information may prevent you from obtaining all Services.

      2. You may provide information regarding the name-servers assigned to your domain name(s) and, if we are providing name-server services to you, the DNS settings for the domain name. If you do not provide complete name-server information, or if you purchase "Name Only" Services, we may supply this information (and point your domain name to a website of our choosing) until such time as you elect to supply the name-server information or until such time as you elect to upgrade from "Name Only" Services.


      1. If, in obtaining Services, you provide information about or on behalf of a third party, you represent and warrant that you have (a) provided notice to that third party of the disclosure and use of that party's information as set forth in this Agreement, and (b) obtained the third party's express written consent to the disclosure and use of that party's information as set forth in this Agreement.

      2. You represent and warrant that the statements in your application are true and that no Services are being procured for any unlawful or abusive purpose, including but not limited to the infringement of any intellectual property right or other right; the distribution of malware; the abusive operation of botnets; phishing; fraudulent or deceptive practices; the unauthorized transfer to yourself or any other party of any domain name or Services; counterfeiting; or any other activity in violation of any laws, rules, or regulations (the "Illegal Uses"). Providing inaccurate or unreliable information, failing to update information within seven (7) days of any change, engaging in any Illegal Uses, or failing to respond for over fifteen (15) days to inquiries by us concerning the accuracy of Account and WHOIS contact information will constitute an incurable material breach of this Agreement and be a basis for suspension and/or cancellation of the Services.

      3. You are responsible for regularly monitoring email sent to the email address in your Account. You may lose your rights to the domain name(s) or your right to receive the Services if you do not respond appropriately and timely to an email sent in conjunction therewith.


      1. In order to change any of your Account or domain name WHOIS information, you must access your Account with your Primary Service Provider, or your Account with us. It is your duty to safeguard your Account login identifier and password from any unauthorized use. Any person in possession of your Account login identifier and password will have both the ability and your authorization to modify your Account and domain name information, initiate transfers of your domain name(s) to other registrars, initiate registrant changes to your domain names which may terminate your rights to use such domain name(s), update DNS changes to your domain name(s) which may result in changes to the content associated with your domain name(s) and take other actions which may affect or terminate your rights and access to your domain name(s) and/or the Services.

      2. We will take reasonable precautions to protect the information we obtain from you from loss, misuse, unauthorized access or disclosure, alteration or destruction of that information and such reasonable precautions include procedures for releasing Account access information to parties who claim to have lost Account access information. If we take reasonable precautions in relation thereto, IN NO EVENT SHALL WE BE LIABLE IF SUCH REASONABLE PRECAUTIONS DO NOT PREVENT THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD AND, EVEN IF WE FAIL TO TAKE REASONABLE PRECAUTIONS, OUR LIABILITY UNDER ANY CIRCUMSTANCES SHALL BE LIMITED BY THE LIMITATION OF LIABILITY PROVISION FOUND IN PARAGRAPH 13 BELOW IN THIS AGREEMENT.

      3. If you contact us alleging that a third party has unauthorized access to your Account or domain names, we may charge you administrative fees, currently set at fifty dollars ($50) per hour, for our time spent in relation to the matter, regardless of whether or not we return control over the Account and/or domain name(s) to you. You will indemnify us for any reasonable attorneys' fees and costs we may incur in relation to the matter, even if those fees and costs accrue as a result of defending an action, or responding to a threat of an action, initiated by you or a third party.


      1. We will make available the domain name registration information you provide or that we otherwise maintain to the following parties: ICANN, any ICANN-authorized escrow service, the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit (including through web-based and other on-line WHOIS lookup systems), whether during or after the term of your domain name registration services of the domain name. You irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of such information. We may make publicly available, or directly available to third parties, some, or all, of the information you provide, for purposes of inspection (such as through our WHOIS service) or for targeted marketing and other purposes as required or permitted by applicable laws, including by way of bulk WHOIS data access provided to third parties who enter into a bulk WHOIS data access agreement with us.

      2. ICANN may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities, and the manner in which such information is made available. Information regarding ICANN's guidelines and requirements regarding WHOIS can be found at http://www.icann.org/registrars/wmrp.htm, http://www.icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at http://www.icann.org/.



      1. We are accredited registrars with ICANN for generic top level domain names ("gTLDs") (such as .com, .net, .org, etc.). ICANN oversees registrations and other aspects of the gTLDs. We also are registrars for a variety of country code top level domain names ("ccTLDs") (such as .co.uk, .de, etc.). For a partial list of registry administrators and for more information on gTLDs, see http://www.icann.org/tlds/.Domain name registrations are not effective until the registry administrator puts them into effect. Domain name registrations are only for limited terms which end on the expiration date. For domain names which are created as a new registration out of the pool of available domain names, the term begins on the date the domain name registration is acknowledged by the applicable registry. For domain name registrations which were not returned to the pool of available domain names, the term begins on the date the previous registrant's domain name registration was acknowledged by the applicable registry.

      2. We and your Primary Service Provider are not liable or responsible in any way for any errors, omissions or any other actions by the registry administrator, including those arising out of or related to a request to register, renew, modify the settings for, or transfer of a domain name registration. You acknowledge that domain name registration is a service, domain name registrations do not exist independently from services provided pursuant to this or a similar registration agreement with a registrar, domain name registration services do not create a property interest and you have no such property interest in any domain name(s) which you may register with us.

      3. If you submit an application for pre-registration of a domain name, we do not guarantee that the domain name will be secured for you, or that you will have immediate access to the domain name if secured. In the event two (2) or more pre-registration applications are received for the same domain name and the domain name is secured, all applicants will be invited to a private auction to decide who gets the domain name. If you are such an applicant and wish to participate in the auction, you must first acknowledge any trademark claims notice that is shown to you and agree to any additional terms and conditions which may be applicable. We reserve the right to cancel any pre-registration request at any time and for any reason.


      1. We offer for sale domain names that are registered to third parties (also known as aftermarket domain names) in a variety of top level domain names ("After Market Domain Name(s)"). All After Market Domain Name registrations are offered on a first come, first served basis. If you are the first to complete an After Market Domain Name registration application for a particular domain name, including payment of the purchase price we designate, we will initiate a transfer of the relevant After Market Domain Name to your Account. If the After Market Domain Name is at another domain registrar at the time of your purchase, we will transfer your purchased After Market Domain Name to us at no cost to you and will add one year to the existing registration period. If the After Market Domain Name is already located with us as the domain registrar at the time of your purchase and it has ninety (90) days or less from the date of your purchase before expiration, we will renew your After Market Domain for you for free. If the After Market Domain Name is already located with us as the domain registrar at the time of your purchase and it has ninety-one (91) days or more before expiration, you are responsible for all renewal fees. Any subsequent renewals of the After Market Domain Name will be charged at the then-current renewal fee. Once you submit your order for an After Market Domain Name, you have entered into a valid, binding and enforceable contract to pay the designated purchase price for the After Market Domain Name. Because we are selling After Market Domain Names initially registered to third parties, we have no control and make no representations regarding the accuracy or legality of domain names advertised, the accuracy or legality of any domain name listing, or the right and the ability of the third party seller to transfer the After Market Domain Name or complete the transaction. We do not control whether or not third party sellers will complete a transaction. We reserve the right to reject or cancel your After Market Domain Name registration for any reason including, but not limited to, any pricing errors. In the event your After Market Domain Name registration is rejected or cancelled by us, for any reason, we will refund in full the amount of the purchase price for the After Market Domain Name as your sole remedy.

      2. Once the After Market Domain Name is transferred into your Account, such After Market Domain Name may not be transferred away from us to another registrar during the first sixty (60) days following the transfer, during which time the After Market Domain Name may be placed on transfer lock. All of your obligations under this Agreement which apply to the registration or renewal of domain name(s) created by you apply to any After Market Domain Name(s) acquired by you, including but not limited to prohibition against any Illegal Uses.


      1. We are not responsible to determine whether the domain name(s) you select, or the use you or others make of the domain name(s), or other use of the Services, infringes legal rights of others. It is your responsibility to know whether or not the domain name(s) you select or use or allow others to use infringe legal rights of others.

      2. We might be ordered by a court or arbitrator to cancel, modify, or transfer your domain name; it is your responsibility to list accurate contact information in association with your Account and to communicate with litigants, potential litigants, and governmental authorities. It is not our responsibility to forward court orders or other communications to you. Our policy is to comply with court orders from courts of competent jurisdiction as well as UDRP and URS Panel decisions. If you contact us informing us that you are contesting a court order from a court of competent jurisdiction, we may, but are not obligated to, place a transfer lock on the domain name pending the outcome of the dispute. If you contact us informing us that you are contesting an adverse UDRP or URS Panel decision, your time limits and procedures to do so are subject to the requirements set forth in the UDRP or URS. We will not delay implementation of a UDRP or URS Panel decision based solely on your informing us that you intend to contest the decision.


      1. In consideration for providing additional optional Services for which we do not charge an additional fee, including, but not limited to, free trials, URL forwarding, email forwarding, free parking page, free website hosting, free email services, or other free services which we may introduce from time to time (as such list may be modified by us from time to time) ("Free Services"), we may display advertising in conjunction therewith through the use of pop-up or pop-under browser windows, banner advertisements, audio or video streams, appendices to emails, or any other advertising means, and we may aggregate for our own use, related usage data by means of cookies and other similar means. You will not be entitled to any of the proceeds we may earn as a result of such advertising. We may discontinue any Free Services at any time with or without providing you prior notice.

      2. From time to time we may provide you with free or low-cost domain name(s) registration services ("Promotional Name(s)"). If we do so, the services for the Promotional Name(s) will be placed in the same Account as your other domain name(s) and you will be listed as the registrant, though we may point the Promotional Name to IP address(es) of our choosing. If you want to assume control over the services provided to the Promotional Name, including the right to transfer or push the Promotional Name service to other registrars or other Accounts or the ability to control the DNS settings for the Promotional Name, you must pay the promotional registration fee or renewal fee, if any, and the terms of this Agreement will apply to such Promotional Name(s). If you do not want the Promotional Name services, you may request that you be removed as the registrant of such Promotional Names and we may be listed as the domain name registrant or we may delete such domain names or make them available to others. For any domain name services, including these Promotional Names, for which you are listed as registrant but for which you do not pay the registration or renewal fee, we may assign name-servers to the domain name and point the domain name to IP address(es) designated by us until the registration or renewal fee is paid.


    1. We and your Primary Service Provider may reject your domain name registration application or elect to discontinue providing Services to you for any reason within thirty (30) days of a Service initiation or a Service renewal. Outside of this period, we and your Primary Service Provider may terminate or suspend the Services at any time for cause, which, without limitation, includes (i) registration of prohibited domain name(s), (ii) abuse of the Services, (iii) payment irregularities, (iv) allegations of illegal conduct or infringement of any third party intellectual property right or other right, (v) failure to keep your Account or WHOIS information accurate and up to date, (vi) failure to respond to inquiries from us for over fifteen (15) calendar days, or (vii) if your use of the Services involves us in a violation or alleged violation of any third party's rights or acceptable use policies, including but not limited to the transmission of unsolicited email or the violation or alleged violation of any intellectual property right or other right. No fee refund will be made when there is a suspension or termination of Services for cause.

    2. At any time and for any reason, we may terminate the Services thirty (30) days after we send notice of termination via mail or email, at our option, to the WHOIS contact information provided in association with your domain name registration. Following notice of termination other than for cause, you must transfer your domain name within such thirty (30) day notice period or risk that we may delete your domain name, transfer the registration services associated with your domain name to ourselves or a third party, or suspend or modify Services related to your domain name. If we terminate Services for a reason other than cause, we will provide a pro-rata refund of your fees.

    3. If we terminate or suspend the Services provided to you under this Agreement, we may then, at our option, make either ourselves or a third party the beneficiary of Services which are substantially similar to those which were previously provided to you. If we have grounds to terminate or suspend Services with respect to one domain name or in relation to other Services provided through your Account, we may terminate or suspend all Services provided through your Account.

    4. We and any registry reserve the right to deny, cancel, or transfer any domain name registration or transaction, or place any domain name(s) on lock, hold, or similar status, as we or the registry deem necessary, in either our or the registry's unlimited and sole discretion: (i) to protect the integrity and stability of the registry; (ii) to comply with any applicable registry policies and/or procedures or ICANN rules and regulations, including without limitation, the registry agreement; (iii) to comply with any applicable laws, government rules or requirements, requests of law enforcement, or any dispute resolution process; (iv) to avoid any liability, civil or criminal, on the part of us or the registry, as well as our or the registry's affiliates, subsidiaries, officers, directors, and employees; (v) to correct mistakes by us, another registrar, or the registry in connection with the domain name; (vi) following an occurrence of any of the prohibited activities described in Section 4.b.ii above; (vii) per the terms of this Agreement; or (viii) for the resolution of disputes concerning the domain name.


    1. You agree to pay, prior to the effectiveness of the desired Services, the applicable Service fees set forth on the Pricing Page or otherwise communicated to you. In the event any of the fees for Services change, we will use reasonable efforts to give you thirty (30) days prior notice of such changes on the Pricing Page or by other reasonable means. Please check the Pricing Page often for any changes to our Services fees. All fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term, unless this Agreement specifically provides for a refund. At our option, we may require that you pay fees through a particular payment means (such as by credit card or by wire transfer) or that you change from one payment provider to another.

    2. Unless specified otherwise, the fees for the Services do not include taxes. If we are required to pay ICANN fees or United States or international sales, use, property, value-added ("VAT"), royalty, license, or other taxes based on your use of the Services, then you must pay such fees or taxes. This section does not apply to taxes based on our income.

  8. PAYMENT ISSUES: In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any Services, we and/or your Primary Service Provider may suspend access to any and all Accounts you have with us and/or your Primary Service Provider and all interests in and use of any domain name registration services, website hosting, and/or email services, including all data hosted on our systems and/or on the systems of your Primary Service Provider may be assumed by us or your Primary Service Provider, as the case may be, or may be terminated. We may reinstate your rights to and control over these Services solely at our discretion, and subject to our receipt of the unpaid fees and our then-current reinstatement fee set forth on the Pricing Page or otherwise communicated to you. Reinstatement of Services by your Primary Service Provider may be according to the terms between you and your Primary Service Provider relating to reinstatement. If you have an issue with credit card or other payment charges, you should contact your Primary Service Provider, first, and us, second, regarding the issue before you contact your credit card or other payment process company to request a charge back or reversal of the charges.

  9. EXPIRATION AND RENEWAL OF SERVICES: It is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration or other Services are set to expire. With respect to domain name registration services, we and/or your Primary Service Provider will email a renewal notification approximately one (1) month and approximately one (1) week prior to each such domain name's expiration. In addition, if a domain name is not renewed, we and/or your Primary Service Provider will email an additional renewal notification within five (5) days after the expiration of such domain name's registration. All renewal notifications will be sent to primary contact for the Account associated with the domain name registration. It is your responsibility to maintain current and accurate credit card information should any Services be placed on "auto-renew." We and/or your Primary Service Provider will notify you when renewal fees are due. Should these fees go unpaid, your Services will expire or be cancelled. Payment must be made by credit card or such other method as we may allow or require from time to time. If you select automatic renewal of the Services, we may attempt to renew the Services a reasonable time before expiration, provided your credit card or other billing information is available and up to date. It is your responsibility to keep your billing information up to date and we are not required to, but may, contact you to update this information in the event that an attempted transaction is not processed successfully. Please note: for certain top level domain names, the automatic renewal option is not available.

  10. EXPIRATION OF A DOMAIN NAME REGISTRATION: Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry's database, we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and we may either leave your WHOIS information intact or we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.

    1. Reactivation Period Process. For a period of approximately thirty (30) days after expiration of the term of domain name registration services, we may provide a procedure by which expired domain name registration services may be renewed. We may, but are not obligated to, offer this process, called the "reactivation period." You assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. We may, in our sole discretion, choose not to offer a reactivation period and we shall not be liable therefore. The reactivation period renewal process, if any, may involve additional fees which we and your Primary Service Provider may determine. We may make expired domain name services(s) available to third parties, we may auction off the rights to expired domain name services (the auction beginning close to the end or after the end of the reactivation period), and/or expired domain name registration services may be re-registered to any party at any time.

    2. After the reactivation period, if any, we may:

      1. Discontinue the domain name registration services at any time thereafter without notice. In which case, certain registry administrators may provide procedures by which discontinued domain name registration services may nonetheless be renewed. We will participate in this process, typically called the "Redemption Grace Period" ("RGP"), for each gTLD registry administrator that provides it. We may, in our sole discretion, choose not to participate in the RGP process with respect to any or all of your ccTLD domain name registration services and we shall not be liable therefore. If available, RGP typically ends between thirty (30) and forty-two (42) days after the end of the reactivation period of the domain name services. The current RGP fee is set forth on the Pricing Page and does not include any registration fees that may also be due. We are not obliged to contact you to alert you that the domain name registration services are being discontinued; or

      2. Pay the registry's registration fee or otherwise provide for the registration services to be continued. In which case, we may then set the name-servers and the DNS settings for the domain name services, we may set the DNS to point to no IP address or to IP address(es) which host parking page(s) or a commercial search engine that may display paid advertisements, and we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. We do not have to pay you any of the proceeds we may earn as a result. We are not obliged to contact you to alert you that the domain name registration services are being continued. The domain name will be designated as being in the extended redemption grace period ("ERGP"), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay the ERGP fee (which is the same as the RGP fee) plus any registration fees. After the end of the 120-day period, if you do not exercise your rights under this provision, you have abandoned the domain name services, and relinquish all interests and use of the domain name services; or

      3. If we auctioned the domain name services to a third party, we may transfer the domain name registration services to such third party. In which case, the third party who won the auction for the domain name services will control the domain name services, including control over the WHOIS information and the DNS settings. You may recover the domain name registration services prior to the end of the reactivation period, as such reactivation period applied to you. We are not obliged to contact you to alert you that the domain name registration services are or were auctioned. We do not have to pay you any of the proceeds we may earn as a result of such an auction.


    1. Transfer of your domain name(s) services shall be governed by ICANN's transfer policy, available at http://www.icann.org/transfers/, including the Registrar Transfer Dispute Resolution Policy, available at http://www.icann.org/en/transfers/dispute-policy-12jul04.htm as well as the UDRP and URS as described in Section 17 of this Agreement, as these policies may be modified from time to time. To transfer your domain name(s) you should first login to your Account to lock or unlock your domain name(s) and/or to obtain the EPP "AuthCode" which is required to transfer domain services in an EPP registry (such as .org). Alternatively, you should contact your Primary Service Provider to have your domain name(s) services locked or unlocked or to obtain the EPP "AuthCode." If your Primary Service Provider is unresponsive, you may contact us to have your domain name(s) locked or unlocked or to obtain the EPP "AuthCode" though we may first contact your Primary Service Provider to request that the Primary Service Provider address the request. Only the registrant and the administrative contacts listed in the WHOIS information may approve or deny a transfer request. Without limitation, domain name services may not be transferred within sixty (60) days of initial registration, within sixty (60) days of a transfer, if there is a dispute regarding the identity of the domain name registrant, if you are bankrupt, or if you fail to pay fees when due. We will follow the procedures for both gaining and losing registrars as outlined in ICANN's transfer policies. Transfer requests typically take five (5) business days to be processed. A transfer will not be processed if, during this time, the domain name registration services expire, in which event you may need to reinstate the transfer request following a redemption of the domain name, if any. You may be required to resubmit a transfer request if there is a communication failure or other problem at either our end or at the registry. YOU ASSUME ALL RISK FOR FAILURE OF A TRANSFER WHETHER OR NOT THE TRANSFER PROCESS IS INITIATED CLOSE TO THE END OF A REGISTRATION TERM.

    2. Upon initial registration, we may place a "Registrar Lock" ("ClientTransferProhibited" status) on your domain name services and this will prevent your domain name services from being transferred without your authorization, though we are not required to do so. By allowing your domain name services to remain locked, you provide express objection to any and all transfer requests until the lock is removed, which may be done within your Account.

    3. You explicitly authorize us to act as your "Designated Agent" (as defined in ICANN's transfer policy) to approve each "Change of Registrant" (as defined in ICANN's transfer policy) on your behalf.

  12. OWNERSHIP OF INFORMATION AND DATA: We own all database, compilation, collective and similar rights, title and interests worldwide in our domain name database, and all information and derivative works generated from the domain name database. We own the following information for those registrations for which we are the registrar: (a) the original creation date of the registration, (b) the expiration date of the registration, (c) the name, postal address, e-mail address, voice telephone number, and where available fax number of the registrant and all contacts for the domain name registration, (d) any remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database, and (e) any other information we generate or obtain in connection with the provision of Services, other than the domain name being registered, the IP addresses of the primary nameserver and any secondary nameservers for the domain name, and the corresponding names of those nameservers. We do not have any ownership interest in your specific personal registration information outside of our rights in our domain name database.

  13. AGENTS AND LICENSES: If you are registering a domain name for or on behalf of someone else, you represent that you have the authority to and will bind that person as a principal to all terms and conditions provided herein. If you license the use of a domain name you register to us or a to third party, you remain the domain name holder of record, and remain responsible for all obligations at law and under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration and for ensuring non-infringement of any third party intellectual property rights or other rights.


  15. INDEMNITY: You hereby release and agree to indemnify, defend, and hold us, ICANN, the registry operators, and your Primary Service Provider, as well as the contractors, agents, employees, officers, directors, shareholders, and affiliates of such parties harmless from and against any and all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and court costs, for third party claims relating to or arising under this Agreement, including any breach of any of your representations, warranties, covenants or obligations set forth in this Agreement, the Services provided hereunder, or your use of the Services, including, without limitation, infringement or alleged infringement by you, or by anyone else using the Services, of any intellectual property or other right of any person or entity, or from the violation or alleged violation of any of our or ICANN's operating rules or policies relating to the Services provided. We may seek written assurances from you in which you promise to indemnify, defend, and hold us harmless from the costs and liabilities described in this paragraph. Such written assurances may include, in our sole discretion, the posting of a performance bond(s) or other guarantees reasonably calculated to guarantee payment. Your failure to provide such assurances may be considered by us to be a breach of this Agreement by you and may, in our sole discretion, result in loss of your right to control the disposition of domain name Services for which you are the registrant and in relation to which we are the registrar of record. This indemnification is in addition to any indemnification (a) required under the UDRP, URS, or any other ICANN policy or any policy of any relevant registry; or (b) set forth elsewhere in this Agreement.


  17. DISPUTE RESOLUTION POLICY: You are bound by all ICANN consensus policies and all policies of any relevant registry, including but not limited to: (i) the Uniform Domain Name Dispute Resolution Policy ("UDRP"), which is available at http://www.icann.org/udrp/udrp-rules-24oct99.htm and http://www.icann.org/dndr/udrp/policy.htm along with the UDRP Rules and all Supplemental Rules of any UDRP provider; and (ii) the Uniform Rapid Suspension System ("URS"), which is available at http://newgtlds.icann.org/en/applicants/urs, along with the URS Rules and all Supplemental Rules of any URS provider. The UDRP and URS may be changed by ICANN (or ICANN's successor) at any time. If the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the UDRP and URS in effect at the time your domain name registration is disputed by the third party. In the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions of the UDRP and URS. If you or your domain name is the subject of litigation, we may deposit control of your domain name record into the registry of the judicial body by providing a party with a registrar certificate.


    1. Except as otherwise set forth in the UDRP, URS, or any similar ccTLD policy, with respect to any dispute over a domain name registration, this Agreement, your rights and obligations and all actions contemplated by this Agreement shall be governed by the laws of the United States of America and the State of Washington, as if the Agreement was a contract wholly entered into and wholly performed within the State of Washington.

    2. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of the agreement to arbitrate, shall be determined by arbitration in King County, Washington, before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER IN ANY FORM OF A CLASS PROCEEDING. Further, unless both you and we expressly agree otherwise in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class proceeding. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Service of process on you by us in relation to any dispute arising under this Agreement may be served upon you by first class mail to the address listed by you in your Account and/or domain name WHOIS information or by electronically transmitting a true copy of the papers to the email address listed by you in your Account and/or domain name WHOIS information.

    3. Notwithstanding the foregoing, for the adjudication of third party disputes (i.e., disputes between you and another party, not us) concerning or arising from use of domain names registered hereunder, you shall submit without objection, without prejudice to other potentially applicable jurisdictions, to the subject matter and personal jurisdiction of the courts (i) of the domicile of the registrant as it appears in the public WHOIS record for the domain name(s) in controversy, and (ii) where we are located, currently those State or federal courts whose geographic districts include Bellevue, Washington.

  19. NOTICES: Any notices required to be given under this Agreement by us to you will be deemed to have been given if delivered in accordance with the Account and/or domain name WHOIS information you have provided.

  20. ADDITIONAL REGISTRY REQUIREMENTS. Some registries have additional contractual requirements that you agree to by registering domain names from those registries. You are responsible for reviewing any terms and conditions applicable to or provided by such registries.

  21. GENERAL: This Agreement and all applicable ICANN policies and the policies of any relevant registry, including but not limited to the UDRP and URS, together with all modifications, constitute the complete and exclusive agreement between you and us, and supersede and govern all prior proposals, agreements, or other communications. You represent, warrant, and agree that upon entering into this Agreement, that you are not relying upon and have not relied upon any representation, promise, or statement made by anyone which is not recited, contained, or embodied in this Agreement. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of us. The parties hereby incorporate the requirements of 41 CFR 60-1.4(a), 300.5(a) and 741.5, if applicable.


eNom, Incorporated
Mobile Name Services Incorporated
Sipence, Incorporated
Vedacore.com, Inc.
eNom623, Inc.
eNom1039, Inc.
eNom1040, Inc.
eNom625, Inc.
eNom Canada Corp

For some of the gTLD domain names' extensions may incur additional terms and qualifications. When registering a gTLD, the customer unconditionally accepts these terms and certifies that the customer meets the criteria. The domain extensions for which additional terms and conditions are required, as well as the additional terms and conditions can be found here: New gTLDs requirements

.EU Domains


IP offers provides the company's customers with domain name registration services having the suffix .eu. IP.GR is an authorized registrant by Eurid.

IP.GR's Obligations

IP.GR is obliged to provide each time the agreed service, according to the Eurid terms and decisions. IP.GR keeps the customers' data safe and does not publish any personal information. IP.GR has the obligation to inform the customer for any information disclosure by Eurid, concerning the corresponding .eu domain name.

Customer's Obligations

The customer has the obligation to inform IP.GR for any changes in the customer's contact data. The customer is obliged to pay the fees published in IP.GR's website, even if the customer's application is rejected by Eurid. In case of non-payment of debts to IP.GR in the time period specified in each case, the submission of the application is considered to be not submitted. The customer has the obligation to use the services provided according to the telecommunications legislation in force and any illegal use by the customer's side , will arise criminal and civil penalties.

IDN Domains

IP is offering through Eurid Registry the ability of registering .eu domain names in Greek characters. IP.GR does not support all the international characters supported by the .eu domain names registry, just the Greek characters α-ω|ά|έ|ή|ί|ύ|ό|ώ|ΐ|ϊ|ϋ|ΰ. Hence, the availability check on domain names containing any character different, will return as a result that the domain name desired is not available or not valid, even if this name is actually available or valid.

Service Charges

The customer is charged for the services provided by the company according to IP's price list. Prices contain a 24%, 17% or 0% VAT, according to case.
The price list is published in IP.GR's website and prices contain also the fees paid by IP to Eurid. The customer has the obligation to pay any debts to IP.GR during the submission of the application and always according to the ways of payment agreed with IP.GR.
IP issues and sends the corresponding financial documents to the address stated by the customer.


The right obtained with the concession of a domain name with the suffix .eu has a duration of 1 to 10 years according to the registration date.
The registration may be renewed constantly with the payment of the corresponding fees each time. After the registration or renewal period has expired the .eu domain name is deactivated by Registry, according to the decisions of Eurid.

Backorder Service Terms of Use

Service description

The service is used by the client for the registration of .gr names which at the time are not available, if they are not renewed after their expiration date. When activating the service for a domain name, the domain is checked, and if not renewed by the current owner and released, immediately there will be an attempt for its registration, without any additional command or client action.

IP.GR's Obligations

IP.GR is obliged to provide the agreed service in accordance with the rules and decisions of the .gr domains Registry. IP.GR is responsible for securing customer information and non-disclosure of personal data.

By activating the service, the company checks the expiration date of the domain and the date of release of the domain, and schedules the automated submission of an application for the domain's registration. If the registration is successful, the client will be informed by email from the Registry of .gr names.

The Company can not provide any guarantee for the successful registration of the name for which the service is used.

Customer Obligations

The client must understand that the company can not provide any guarantee for the registration of the domain, as there is a chance it can be renewed by its current owner. Moreover, after the domain's expiration date, it remains in quarantine status for 15 calendar days. During this period, only the current owner name has the right to renew the domain. Backorder service will attempt to register the domain instantly, after the end of the quarantine period.

The customer accepts that the company is not responsible for not registrering the domain for which the service is used.

The customer is obliged to pay the fees of the service, which are listed in IP.GR's website

The customer must use the services provided in compliance with the legislation in telecommunications and any unauthorized use may bring criminal and civil penalties.

Service charge

The customer is being charged for the services provided, based on IP.GR's current price list , which can be modified by IP.GR according with applicable legislation. Prices are subject to 24%, 17% or 0% VAT if applicable.

The service cost includes the managerial cost of the service and the registration fees of the domain name.

In case of cancellation of the service, the service cost is not refundable in cash to the customer, but in the form of credits, which the customer can redeem for any other service provided on the website of the company.

The cost of the service does not include any discount there might be in the customer's account.

Will submitting an order, the customer is charged the service's cost.

As the service includes the registration of the domain name at a later time, if at the time of registration the relative price list has been adjusted, the customer will have to pay the monetary difference. If the difference is in favor of the customer, the customer will be refunded the amount corresponding to that.

Service activation - Duration of use

The service is activated after submitting and financially settling an order. If the customer does not financially settle the order within of three (3) days from submission, the order is automatically canceled. If more than one orders for the use of the service for the same domain name are submitted at the same time, priority has the one that will be financially settled first.

When the service for a domain name is activated, there can not be submitted an order for the use of this service for the same name from the same or another client.

The service remains active and continues to check the domain name for which is activated until it successfully registers the domain or until the service is canceled by the client.

The customer may if so wishes, request the cancellation of the service. If not canceled, the service will be executed at least once. If execution is successful, the domain will be registered without requiring any additional action by the client. If it is not successful, the service will be automatically extended until the domain's new expiration date. Once the service has been performed at least once unsuccessfully, the customer may request the cancellation, seven days after the execution. In this case, the customer will be refunded in the form of credits the entire cost of the service, including the service's managerial cost.

Should the customer request the cancellation of the service, before the first execution, the customer will be refunded only the domain registration fees, without the service's managerial cost.

Pre-registration terms of use

The customer agrees that the company cannot provide any guarantee that the domain will be registered for the customer, as the as the awarding of a domain to its final beneficiary depends on the procedures to be followed by the relative Registry. The company no liability can not bring about the successful or not registration of the domain name.

The pre-registration application fees consist of two expenses: the domain's registration fees, which depend on the domain its self and the pre-registration's application submission cost. The application cost covers all administrative expenses ans cannot be refunded to the customer. In case the domain is not successfully registered, the customer will be refunded only the domain's registration fees.

ID Protect terms of use

ID Protect is a subscription service, provided after the customers order and financial settlement of the relative fees and for the time period of the customer's choice.

The service can be used for the domain name extensions, that their Registries support the use of this service.

While using this service, the following information for the domain's owner will be confidential and unavailable for public search (“whois search”): full name, postal address, email address, phone and fax number.

Despite the fact the owner's info will not be available for public search, the customer still preserves any legal right on the domain, such us to alter the domain's owner, transfer it to another registrar or assign it. The customer will also preserve the right to control and modify all settings concerning this domain, as well as renew the domain in its expiration date.

As well as the rights, the customer also preserves all the obligations deriving from the domain's registration, as they are described in former paragraphs. The customer also remains responsible for any monetary or legal claims that might arise from the use of this domain.

The service can be renewed at its expiration date, for as long as the customer needs. The customer will receive relative notifications before the service's expiration date. In case the service is not renewed until its expiration date, it will be automatically disabled, without any further notice.

Web Hosting

IP.GR, through this website, has space in the hard disk of proprietary and exclusively for its own use servers, which distribute through Internet the data stored in and the customers' webmail. The other party (customer) intends to rent and use the virtual served IP offers. To use IP.GR's services, the basic skills of using a computer and Internet are required. The customer should also possess the necessary knowledge to create and maintain the hosting subscription. IP.GR is not obliged to provide this knowledge, beyond the services the customer chooses to be offered. The customer confirms that the material that will publish on the server will be ready and will not require additional processing by IP.GR.
IP.GR offers the customer the agreed space to be used and provides the customer with the password and any additional technical data, with which the customer can obtain access in the services offered. The customer is obliged to change immediately his password with a password of his own choice, that only the customer will have knowledge of and do not ever disclose this password for any reason to any third party.
The customer accepts tha Internet is no one's property and cannot be controlled by anyone, so IP.GR cannot give any guarantee that any Internet user will have access on the server anytime. IP will make any effort in order for the server to be available widely and with as little disruption as possible. The customer agrees that the purpose of the main use of his account will be the presentation of web pages (corporate or personal ) and not the rest supporting services offered also with his account, such as file sharing with third person on Internet through web, or FTP, or the mailing list function, unless there has been specifically agreed something different.
The safety policy for IP,GR's servers is designed in a way to ensure that all customers' websites are running smoothly and safely and not to serve any individual and special needs.
In every server there are hosted more than one sites, thus, the modification of the hosting settings or the granting of privileges in a certain user, such as removing the php safe mode, when this action endangers the safety of all server users. If the customer has any doubts concerning the compatibility between the application that desires to host and the the safety settings, should contact IP.GR before the subscription's activation and ask for clarifications. Subsequent modifications will not be provided in any case concerning this settings, for the customer's application needs to be met.

IP.GR assumes no liability for the deletion, transformation or destruction of files stored in the company's web servers, as for the interruptions in providing the service due to accidents. In case of accident, IP.GR has the obligation to pay maximum effort, so as to restore the system's smooth operation and keep providing services to the users.
The customer carries the responsibility for any damage caused in the system due to bad use, intention to cause damage or unintentionally. In any case, IP.GR keeps the right to claim any positive and consequential damage due to the system's improper use.


The use of IP's services for any illegal purpose, including but not limited in publishing pornography, pirated content, files from theft, republishing content without the necessary permission of the publisher and the assignment of copyrights and sending mass mail without the approval of recipients or reporting the identity of the sender. Every user that uses (or urges his websites' visitors via links) pages with content or practices mentioned above, may be led to immediate discontinuation of the cooperation with IP.GR, and the comapny may demand compensation for any positive and consequential damage due to bad services use.
In detail, the IP'S services users are expressly prohibited to use the conpany's webservers for publishing content:
1.Against current legislation (offensive, offending public decency, violating copyrights, inappropriate for underaged e.t.c.)
2.Pornographic, racist and generally immoral, according to the greek society's morals and the Internet community's morals. (e.g. Serial or registration numbers for commercial programs, crack utilties, spamming advice e.t.c.)
3.Referring to sites with content, which is prohibited to stored in IP.GR.
4.Any content pages, in case they have been advertised in an inappropriate manner through Internet (spamming e.t.c.)

IP.gr is not responsible for the company's customer account content and does not guarantee the accuracy of the information provided by them.
For any information published and hosted in IP's serners, the customer is exclusivelly liable to any third person or entity and specifically for any publication that has legal consequemces or causes financial loss or phsycological damage to IP.GR or any third person. For any moral or other damage caused via IP's services, publishing any information, responsible for restoring it is only the user / customer.

Use of Resources

The customer agrees that he has the intention to make reasonable use of the hosting server's resources, that all server's resources are not for any customer's exclusive use and understands that resources are allocated to all users. The use of processing power (CPU) and server's storage capacity is limited to 10% of the total server resources. In case the processes executed in the customer's account exceed in a regular basis the limit, the customer is relatively informed to terminate those processes. In case specific processes cause or may cause a problem in server's smooth operation and exist at the expense of other customers, IP has the right to terminate these processes without any further notice.
The server's available resources are exclusively reserved for use by the IP.gr's customers accounts. The allocation of resource though any means and in any form in other websites, including but not limited in extracting graphics, or text from external sites, material that is stored in IP.GR's servers, excecuting banner exchange programms e.t.c. Using irc bot chat script and chatrooms is ex[pressly prohibited, due to the overload this applications may cause to the servers.
The customer has the obligation to supervise the space size in IP.GR'S hard disks that the customer and other account users occupy, so that it does not exceed the specified limits. In case the occupied space exceeds limits, IP.GR has the right to remove files for the space in use to be within allowed limits again.
In case the use of resources, such is the maximum data trafficing per month, exceeds the limits provided by the customer's account, IP preserves the right to to deduct the cost of additional consumption of the customer's hosting account balance, adjusting the subscription's expiring date or to cease temporarily the hosting account's operation, umtil the customer comes to a deal with IP, concerning the account operation continuation and any financial debt.

Fair use policy

Hosting services (hosting web packages) found in the section "Web hosting" of the company site are shared web hosting services, ie each server used for these services resources are shared between websites hosted in it. Users of these hosting services provided by the company share disk space, bandwidth, processing power (CPU) and the available memory (RAM) of the server. Shared hosting services provided by the company are for hosting personal or corporate sites, which use of resources does not exceed those of a typical site.
Shared hosting services can not be used for hosting websites with very high traffic (portals, blogs, fora, news sites, etc.), websites containing web applications with high resource requirements or a large number of multimedia files (image, sound, video) or websites of large companies or organizations. Shared hosting services can not be used for file sharing, media (video / audio) streaming, multimedia files bigger than 10MB, game servers, autonomous processes, installation of banner exchange applications, execution of spiders and daemons or bit torrent applications, track or client .
Shared hosting packs can be used for hosting one or more sites depending on the features of each pack, however they cannot be reselled and are exclusively for hosting the personal or company sites of the customer. If the customer wishes to become a reseller of hosting services provided by the company, the customer may use any of the services in “Reseller” section of the website of the company.
For a smooth provision of all services, concerning the resources which are unmetered (storage space, bandwidth, websites, email accounts, ftp accounts and other) it has to be stated that none of the websites hosted on any of the shared hosting packages can use more than 10% of the server's resources.
The client may create backups of the files or applications hosted on the server, then store them locally on a personal computer and delete them from the server, in terms of rational use of the server resources. Otherwise, the company reserves the right to delete these backups without further notice.
The maximum allowed mailbox size for mail accounts is 500 MB. The company reserves the right to limit the volume of the email accounts in order to maintain the quality of email services or to make the necessary arrangements for the proper operation of the server and the protection of other users.
The maximum database size is 500MB, while each base can contain up to 500 tables and each table cannot contain more than 500.000 records
If any website violates the previous terms, or causes problems to the proper operation of the server or of the websites of other customers, the company may limit the resources of this site to 10GB of disk space and 100GB of traffic or to temporarily pause its operation. If the operation of the website continues to violate the terms of service or cause problem in the server function for a certain period of time, the company informs the customer of the necessary actions that should be taken to resolve the problem or transfers the site to a VPS, Dedicated Server or Cloud Hosting solution, depending on the hosting needs of this website.

Pre - Installed Applications – Scripts

In some hosting packages, IP.GR offers the ability to automatically install a number of Open Source programs / applications. The customer, on his own responsibillity, may automatically install the desired programs. IP does not offer any guarantee about the proper installation and operation of these programs, or technical support for the installation and operation of these applications. For technical support, the customer should refer to the application's designer or creator (when provided). The applicatons are Open Source and their source code is widely know, thus, any gaps in security may be easily spotted by third person and used in a malevolent way. IP.GR does not carry any responsibility in case of malfunction in the customer's webpage, caused by the use of the applications mentioned earlier.
When a new version is available, the customer is informed by email and should adjust the application used in the newest version, in a reasonable time.
If the customer neglects the application upgrade, especially in cases concerning the server security, IP.GR has the right to obligingly upgrade the applications used, without any responsibility for any improper operation of the webpage after the upgrade.
IP.GR reserves the right to to discontinue providing some or all of the provided applications in case a certain application creates a serious problem in the server's smooth operation.

Website transfer from another provider

The company may transfer the customer's site from another provider, under specific conditions. For websites with the same control panel (cPanel), the company may transfer the customer's website for free. The customer can upload a full cPanel backup of the website to the hosting package and the company undertakes the process of the backup installation for the customer.
If the customer's web account uses a different control panel rather than cPanel and contains a single site, the company may also transfer the website for free for hosting packages with duration of 12 or 24 months, as long as the process does not require more than an hour of technical work.
In all other cases, the company may undertake the transfer process, upon consultation with the customer service personnel of the company, and with all relative charges based on current prices ​​for technical work per man-hour and the man-hours required for the process to be completed.


The customer agrees to have the intention of reasonably using the email and that the average email transaction through the server is in the limits of the normal transaction of an average Internet user. IP.GR does not offer SMTP services and recommends to the company's customers to use their internet services providers servers for their electronic mail. In case an IP.GR server is used for sendind and receiving email, the number of emails that can be sent for each hosting plan is 100 per hour, while the maximum number of emails that can be sent every 24 hours is 1000 (when the limit of 1000 mails is exceeded, any other email will not be sent and will be automatically removed from the system). IP.gr does not offer mailing list services for bulk email sending, whether it is legal or not.
IP.GR recommends that email accounts should not exceed 200MB. The maximum capacity allowed is 500MB. If any mailbox exceeds this limit, IP.GR will not be able to guarantee this account's proper function.
The following are strictly prohibited and can be a reason for immidiate termination of the customer's account: Sending email, massively or not, in receivers who have not authorized the receiving of the messages (spamming). Subscribing a receiver in a mailing list without approval. Advertising services or products provided in websites hosted in IP.GR's serves through spamming
Servers do not operate as a storage place for the client electronic mail, but as a temporary storage medium until the client connects to the server and downloads the emails on his computer. The maximum time the emails can be maintained on the server is thirty (30) days.
IP.GR's policy concerning spamming has zero tolerance. In the first proved case of complaining for spamming, the account that caused the sending of the messages will be immediately suspended, until the incidence is investigated and the customer will have to give reasonable explanation. In case of no satisfactory explanations within 24 hours, the account will be removed without any further notice.

Backup Policy

The company keeps backups for its own exclusive use. The copies can be used to restore the content of a server, in case of server failure. The customer has the responsibility to obtain and maintain its own copies of the content of the hosting pack. Restoring backup from the company at the customer's request is chargeable act and can only be completed after the customer pays the relative fee. The company may attempt to restore a backup at the request of the client, but can not guarantee the that it will be functioning properly.
The company takes copies of the contents of the servers 1-3 times a week. Available is always the most recent copy. Concerning the shared hosting packs (Value, Power και Premium), which include unmetered disc space, backups are taken only for accounts that do not exceed 5GB or 50000 inodes. In any other case, the customer is solely responsible for obtaining and maintaining backup of the contents stored on the company server. In case a customer's account volume due to changes or modifications is reduced and the account meets the criteria to be included in the company's backup program, the customer must inform the company, in order to proceed to the necessary modifications.

Activation - Renewal

The activation of the customer's account can be done after paying the fee for the hosting subscription. The renewal of the customer's account will be done automatically, after the subscription's expiration and for the same time period as the inicial subscription, provided that the fee for the renewal will have been paid until the subscription's expiration date.
IP has the obligation to remind the customer that the subscription will expire via email, at least 10 days earlier and inform the customer about the alternative payment methods for the customer's subscription fees. If the renewal fee is not paid on time, the next day the account will get in suspension for 7 days, while at the same time another notice will be sent. If during this period the fee is not deposited or there is no communication from the customer's side, so as the matter to be settled, the account will be permanently removed.
In case of credit card payment, the customer according to the instructions that will be given, has to proceed with a new charge of the card. IP does not automatically renew any subscriptions through credit card, charging again the cards used. Any payment to IP.GR done though credit card, concerns one and only transaction.

Breach of contract

The current contract can be breached by either of the parties without reason. IP.GR has no obligation to return the agreed amount of money fot the time remaining until the regular expiration of the contract, in case that it is the customer's desire to break the agreement, or the contract is breached by IP.GR due to the customer violating the terms of use. IP has the right to deny, end or suspend the company's services at will and has no responsibility for any consequences that may arise because of the termination of an account.


The virtual server hosting account packages IP offers are accompanied by guarantee, so that the money will be returned within 30 days from the account starting date. If the customer is not satisfied by the level of IP.GR's services, has the ability within 30 days from the contract outset to ask for the cancellation of this agreement. In this case the customer will be refunded the total hosting fee.
In case the subscription fee contained also additional expenses (domain name registration, commissions of third or banks or credit cards, installation expenses, additional services) the subscription fee is returned to the customer after the expenses mentioned before are withheld. After 30th day, no money can be refunded. This guarantee exclusively concerns the virtual server renting packages and not all of the services provided by IP.GR

Terms of Free Hosting Service

The company provides the free webhosting subscription to every client that has already register or will register a domain name in IP.GR, or will transfer a domain from another registrant to IP.GR.
This subscription is provided by the company without time limitations and as long as the specified domain is active, registered to IP.GR and the domain's name servers are not changed by the client.
Every free hosting subscription is linked to a specific domain name. If the domain expires or is transferred to another registrant, the subscription is terminated and deleted.
The technical specifications of the free hosting subscription are published in detail on the company's website and the client will be for every change / upgrade in these specifications from this website.
The company has the right to delete the free hosting subscription, in case a subscription seems to be idle for more than twenty (20) days.
This service is provided by the company without any charges and without any guarantee. Moreover, the company preserves the right to interrupt this service at any moment.

Privacy – Transaction Security – Billing

Client Identification

To identify a client, IP.GR uses two unique data elements, the customer account email address and the password. Both elements are introduced to the system by the client during the client's registration to the company's website and can be modified at any moment and as many times the client wishes. Access to the account created has only the client, and only through the data the client has specified. Moreover, the company has taken all possible measures to avoid leaks of these data, thus, exclusively responsible for maintaining their secrecy and withholding these data of third persons, is the client. The company suggests, for safety reasons, that the password should be frequently altered and avoiding the use of easily traced passwords (e.g. birthdays). In addition, during the creation of a new password, the client must use both letters and numbers.

Transaction Security

Electronic commerce is governed by the same principles that govern the contractual transactions. All transactions condunted via IP.GR's website are governed by the International and European Law, regulating matters related to e-commerce, as long as by the Law referring to consumer protection (L. 2251/1994), which regulates matters concerning remote sales. Protecting the transaction confidentiality, is without saying. Every piece of information revealed to the company by the clients is confidential, and every possible measure has been taken to avoid leakage of these information. In addition, these information are used only when considered necessary for the fullfillment of the services provided. The company shall not reveal any information provided by clients, unless there is a court or other public authority order. For their personall safety, clients should also treat the information provided by the company as confidential and undisclosed and should not reveal them to any third person. In case of using credit cards during transactions with IP.GR, the company does not in any case file the client credit card information and has no right to use again these data, for any other reason than completing the transaction in question.

Billing Policy

The prices posted on the company's website are in euros and do not contain VAT. According to the category in which each transaction falls, the prices are charged with a 24, 17 or 0 VAT percentage. During the client's registration, the company assumes that the transactions that will follow belong to the regular VAT surcharge and the prices used for these transactions contain a 24% VAT. In case the client meets the criteria to be either included to the reduced VAT category, or conduct an intra-community transaction without VAT charges, has to primarily inform the company, before conducting any transactions.
The company keeps the right to alter the service prices contained to the company's pricetable, without any previous notification to the company's clients, other than the relative announcement to the company's website. Any alteration to the prices will be valid from the moment that it is done, and is not retroactive. Every service purchase is priced with the price valid at the moment that the purchase is conducted and posted in the company's pricetable. The payment for the service purchase will be done in advance. In case there are any fees for completing the transaction (e.g bank commissions), they are borne exclusively by the client. Moreover, for an order to be completed, the client should have previously settled the financial cost of the order in its entirety. Orders can not be executed with a deposit or partial payment for the order cost.

Payment Options

Credit Card or Paypal Payment

IP.GR offers the option of payment for all services provided to the customer by credit card or through Paypal. When the client selects in the order procedure to pay using a credit card, the client will be transferred via a secure connection to the environment of collaborating bank Eurobank-Ergasias, where the client may insert the card information. The card will be charged with the amount corresponding to the service selected. This process is completely safe and at no stage of the customer's credit card details are disclosed to us or to any third party other than Eurobank-Ergasias bank which is authorized to process online transactions of IP.GR.

Similarly, during the order the customer can choose to pay through Paypal account. If paying by credit card or Paypal, to avoid online fraud phenomena, it is necessary to establish good faith between the customer and the company. For this reason, in the first transaction of the client with the company via credit card or Paypal, it may be necessary for the company to procced with all checks required to verify the correctness, validity and legality of all information the customer provides the company. In this case, the customer order will not be executed until the process is completed. The customer's credit card or Paypal account will be charged only once. The services provided by the company will not be renewed upon expiry with automatic charge. Before the expiration of the service, the customer will be informed and if desired can proceed with renewing the service by following the relative procedure.For payments via Paypal, the customer is charged with the service fees 3,4% + 0,35 euro.

Pay with e-banking through PayByBank

Payment through e-banking is a payment method that combines speed, automation and security for client with its bank e-banking environment. By choosing the payment via e-banking the customer receives an informative e-mail with the order summary and a payment code. Then the customer connects to the bank's e-banking enviroment where finds the PayByBank option from the available list of services. By choosing this service the customer can procceed to the payment, using the available payment code. Within 3 to 15 minutes, our company receives an update from PayByBank and executes the customer's order in an automated way, so it is not necessary for the customer to further inform us. In case a technical problem arises in one of the partner parties (Customer's Bank, DIAS, PayByBank), the delay may be longer than 15 minutes, so if the services ordered by the customer are not available within a reasonable period of time and always within 24 hours from the execution of the payment, it is suggested that the customer inform us in order to further review it .

Bank Account Deposit Payment

Fot the clients that do not wish to use a credit card, there are alternative payment methods (bank account deposit, cash in IP.GR's offices). In case of a bank account deposit, the client should place as a deposit etiology for the transaction, the order code, which the client has received in the email containing all transaction data. In case of additional fees for the transaction completion, these are exclusively borne by the client. The bank accounts provided by the company are only for payments via bank deposit in a bank branch or Online transfer from a bank account to the bank account of the company in the same bank (eg from Eurobank account to Eurobank account). These accounts can not accept payment via wire transfer. If the client wishes to make payment via wire transfer from another bank besides Eurobank, Alpha Bank, Piraeus Bank and the National Bank of Greece, the client should first contact the company and follow the relative instructions. Finally, after a bank account deposit, the client has the responsibilty to inform the company, via phone, email of fax, about rhe transaction code number and the Bank branch the payment was made.

Order Implementation

The orders paid successfully via credit card are automatically put through, if possible, depending on the service contained in each order, provided that all collaborating networks (registries, ISPs) are properly functioning.

In case the order is paid through any other means (payment in a bank branch, bank order, transfer to account, web-banking services) or in case of failure of the implementation of the order while paid through credit card (e.g. due to unavailability or malfunction of the registries or any other collaborating networks), the implementation of the order will be completed during working days and hours, after the customer has relatively informed the company for the payment, as mentioned above.

If the implementation of the services contained in an order require the employment of the company's technical department, then the order will be implemented during working days and hours (Monday to Friday, 09:00 – 17:00).

Tax Documents (Receipt / Invoice)

The tax documents for any transaction conducted with IP.GR, are sent by email at the customer's account email address in .pdf form. They are official tax documents with specific notation of the taxation mechanism, that the client can view using "Adobe acrobat reader" and print for any accounting use. In case the customer does not have the technical infrastructure to open and print the document, there's the ability to ask for IP.GR to sent the document via post office. Tax documents can be issued either using the data submitted in the customer's account during his registration in IP's website, or using the data of the physical or legal person referred as the owner of the domain name concerning this particular transaction, in case the customer is acting with an authorization for a third-party and registers domain names in the third-party personal data.
IP.GR logo is a registered trademark of IP.GR  |  IP.GR web hosting and domain registration services in Greece