Why cant I log in my webmail?
Webmail is a tool which can be used to read and send your emails from your browser, simultaneously or alternatively with an email client application as Outlook or Mac Mail. All IP.GRs servers provide webmail access to your email account.
If you cannot login to your webmail, check the following:
- In order to login to your webmail, type the address my_domain.com/webmail in your browser (where “my_domain.com” use your own domain). If everything works normally, you should see the webmail environment, where you will have to type your username and password. If you don't see the webmail environment, please contact us to check it out or give you more information.
- When you are prompted for a username and a password, please use your full email address as a username in small Latin characters, and as a password the corresponding one for this email address.
Attention: a common issue is trying to connect to the webmail with your username and password for the cPanel account. Make sure you use the right login credentials for your email!
In all other cases, and if the problem persists, please contact us. We will be happy to guide you and solve any problem that has occurred!