Support
Web hosting

JetBackup user manual
How to use JetBackup in order to better manage your backups

Over the years the constant evolution of the internet and technology, bring more and more important information that has to be stored on websites and especially on business websites. A website may hold important data of great value to the owner, the loss of which can lead to major financial impact for their business.

The above fact makes imperative the existence of regular backups for all the websites.

By taking into account the modern needs of websites and e-shops and in order to provide an integrated customer care experience, we have added the "JetBackup" application to all hosting plan of the Business and Semi-Dedicated lines.

With this application the recovery of a backup couldn't get easier, while the user can either full restore or partial restore the account, by selecting specific items of the hosting plan (files, databases, email, etc).

In this article you will find instructions on how to use both versions of JetBackup.

JetBackup 5

Access JetBackup 5


  1. Log into your cPanel account.

  2. From FILES section, click the JetBackup 5 icon.

  3. Select JetBackup 5


From the tab "Dashboard" of JetBackup, you can fully or partially restore your account, download a backup and even backup your cPanel account at any time (backup on demand).

Full account restore / Download a full account backup


  1. From the Restore & Download section, click Full Backups.

  2. Select Full Backups


  3. Select from the displayed list, the date where the Full Account backup was taken (it includes the website files, emails, settings etc).

  4. Select Date


    • To restore your cPanel account:

      1. Click Restore at the bottom of the screen.

      2. Restore Backup


      3. Click Restore Selected Items.

      4. Restore Selected Items


      5. You will be taken to the (Queue) tab, where you can see the progress of the restore and get to know if it is done (status Completed).

      6. View Queue


    • To download a Full Account backup to your device:

      1. Click the Download button at the bottom of the display.

      2. Download Backup


      3. Click Download Selected Items.

      4. Download Selected Items


      5. You will be taken to the (Queue) tab, where you can see the progress of the download and get to know if it is done (status Completed).

      6. View Queue


      7. Navigate from the side menu to the "Downloads" tab and at the right hand of the listed backup click Download, so you can download to your device the compressed file (download_XXX_XXX.tar.gz) that contains the full account backup.

      8. Download Backup File


Partial account restore / Download backup with individual sections


  1. From the Restore & Download section, click the item you want to restore (Home Directory, Email Accounts, Databases etc). In our example, we will select the Home Directory tab that contains the folders and the files that are accessible through the File Manager of your cPanel.

  2. Select Partial Backup


  3. Select from the list the date when the backup of the Home Directory was taken and then, you can optionally select specific folders or files, by clicking Change Files Selection. Otherwise, the entire Root Folder will be restored.

  4. Select Date


  5. Select the folders or files you want to restore and click Select Files.

  6. Select Files


    • To restore the selected files:

      1. Click the Restore button at the bottom of the display.

      2. Restore Backup


      3. Click Restore Selected Items.

      4. Restore Selected Items


      5. You will be taken to the (Queue) tab, where you can see the progress of the restore and get to know if it is done (status Completed).

      6. View Queue


    • To download the selected files to your device:

      1. Click the Download button at the bottom of the display.

      2. Download Backup


      3. Click Download Selected Items.

      4. Download Selected Items


      5. You will be taken to the (Queue) tab, where you can see the progress of the download and get to know if it is done (status Completed).

      6. View Queue


      7. Navigate from the side menu to the "Downloads" tab and at the right hand of the listed backup click Download, so you can download to your device the compressed file (download_XXX_XXX.tar.gz) that contains the backup with the selected files.

      8. Download Backup File


Create Backup On Demand


Through JetBackup you can create anytime a full cPanel backup, so you can have restore points of your website before any update or change you may need to do.

  • Δημιουργία backup on demand:

    1. From View & Manage section, click Create Backup On Demand.

    2. Create Backup On Demand


    3. Press OK to start the backup process.

    4. Press OK


    5. The backup on demand process, is added to the Queue list which can be found either to the side menu, or to the View & Manage section of the Dashboard.

    6. Go To Queue


    7. In the Queue section, you can see the progress of the download and get to know if it is done (status Completed).

    8. View Queue


  • Restore / download of a backup on demand:

    1. The Backup on Demand that is created, is available through the Restore & Download section where you can go to either from the Dashboard, or from the side menu of JetBackup.

    2. Restore and Download


    3. You can restore the backup (fully - partially) or even download it, by following the steps as described above in the relative paragraph for Full or Partial restore/download.

Manage Account, View Downloads and Queue


In the View & Manage section of Dashboard, you will also find the below icons:

View and Manage icons


  • Manage Account
    Through Manage Account, you can specify the email address that JetBackup notifications for the account will be sent to.
  • View Downloads
    By clicking the View Downloads icon, you will be taken to the "Downloads" tab of the side menu, where you can find the last 2 backups you've asked to download, so you can save them to your device. που έχετε ζητήσει να κατέβουν (download), προκειμένου να τα αποθηκεύσετε τοπικά στη συσκευή σας. The compressed files are created with the following format: "download_XXX_XXX.tar.gz".
  • Queue
    In the Queue section, you will be able to view a list with all the processes that are executed manually by the users , as well as view their status (Completed, Failed, Cancelled, Pending, Processing).

Alerts


In the Alerts section, you can view all the alerts generated from JetBackup processes. These alerts are divided into 3 categories:

  • Information Alerts
    Include alerts about started and completed backup jobs, download and restore processes.
  • Warning Alerts
    Warnings about Partially Completed backup jobs, download and restore processes.
  • Critical Alerts
    You will be notified when backup, restore or download processes have failed.






IPGLOBAL IKE   |  IP.GR Web Hosting and Domain Name registration services in Greece
Cookies Preferences
 Functional  Statistics  Marketing


You can see detailed information about the use of cookies on the page: Terms of use